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BUG: Item Detail shipping section blank

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi, all,

 

It seems like after an update to the Merchant Center user interface yesterday, the shipping preview has disappeared from the Item Details page for multiple accounts that we manage.

 

Unfortunately, there are no updates/releases on the Announcements page for 2018, so there's no telling what is going on:

https://support.google.com/merchants/answer/6185292

 

Screen Shot 2018-01-10 at 12.06.33 PM.png

 

Please use the Send Feedback option in Google Merchant Center under the three-dot menu to let the Merchant Center team know if this is an issue for you.

 

I'd like to know if you have the same issue, too!

 

--Chris Baker

1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Chris B
January

Re: BUG: Item Detail shipping section blank

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

I'm seeing the Shipping and tax rate calculator again!

 

Screen Shot 2018-01-16 at 2.36.59 PM.png

View solution in original post

Re: BUG: Item Detail shipping section blank

Visitor ✭ ✭ ✭
# 2
Visitor ✭ ✭ ✭

I called AdWords Support again yesterday, and they responded with this today:

Our team took a look at this issue and it does appear to be a technical problem, I've escalated this to our engineering teams for further investigation

 

It would really be fantastic if there was a program or place where advanced users or Google Partners (like my company) could have better communication with Merchant-Center-specific support specialists.

 

--Chris Baker

Marked as Best Answer.
Solution
Accepted by topic author Chris B
January

Re: BUG: Item Detail shipping section blank

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

I'm seeing the Shipping and tax rate calculator again!

 

Screen Shot 2018-01-16 at 2.36.59 PM.png