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Awaiting approval

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi.

 

I have just added the first feed and product to my Merchant account. The Dashboard does not show any product "Awaiting review", however when I go into the Products section and click on the only product I have it says "Shopping: Awaiting review". Is the product being reviewed or has it been disapproved?

 

Thanks

 

Joey @ Homebird Interiors

 

 

1 Expert replyverified_user

Re: Awaiting approval

[ Edited ]
Top Contributor
# 2
Top Contributor


generally, status under the products-tab is more accurate for individual items.

the status under the dashboard is more accurate for the website and account
but may take 24-72 hours or so to update for individual items; and  even then,

may provide only examples of issues that must be extrapolated with respect to

(fixing) website issues or all individual item issues.

newly submitted items usually take 24-72 hours to be reviewed --
then, the website is crawled for compliance to the current policies.

be certain there is only one, single, registered feed --
the one registered feed is used for all updates and
can handle about 100,000 inventory items.

 

also, be certain id values do not change between re-uploads --

a best-practice is to use a mix of letters and numbers for id; e.g.

abc123uk

most delays in (awaiting) a review are usually triggered by a few issues --
(a) a potential policy violation of an item, image, site, or type of product;
(b) submitted data not adhering to the rules or policies of a target-country;
(c) a recently registered feed or existing feed with unreported (syntax) errors;
(d) an item that has not been updated with respect to the most recent policies;
(e) certain (feed) data updates -- such as a new product or any new id;
(f) a feed that has not been updated (re-uploaded) in over a month;
(g) id values that change or are not unique per-item, or across multiple feeds;
(h) a landing-page or image that cannot be crawled properly, at all times;
(i) a feed submitted too frequently with respect the expiration-date;
(j) any change to a website including images, microdata, content, or structure.

also, under the diagnostics-tab, under the current-issues section --
be certain to click on the account, feeds, and items, (blue) boxes.

if there are any obvious issues, simply make the corrections in the
feed or on the website and then re-upload the registered data-feed,
before contacting google.

google may also re-review an item,
feed, account, or site at any time.

otherwise, if a review-status lingers for more than a
few days or so then, google may be contacted here --
https://support.google.com/merchants/contact/processing

see also
https://support.google.com/merchants/answer/6231410
https://support.google.com/merchants/#topic=3404779
https://support.google.com/merchants/answer/1344057
https://support.google.com/merchants/#topic=3404778
https://support.google.com/merchants/answer/3097504
https://support.google.com/merchants/answer/6185292
https://support.google.com/merchants/answer/188484
http://adwords.blogspot.com/2010/07/adwords-policy-change-log-to-announce.html
http://celebird.blogspot.com/2011/12/celebird-product-search-disapproval.html#checklist