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Availability issue

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# 1
Visitor ✭ ✭ ✭

Having an issue with the way google "displays" my items in my cart program (opencart 2.0.2)

I have several statuses based on how long the items take to ship
1. Ships same day (formerly in stock)
2. Ships in 2-3 days (created)
3. Ships in 5-7 days (created)
4. Out of stock
5. back ordered (created)

The issue is that merchant is displaying 2&3 as out of stock, even though they are stocked items, they just take longer to package and ship out, and this was the most efficient way of letting the customer know how long their items will take to ship. any suggestions?

2 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
September 2015

Re: Availability issue

[ Edited ]
Top Contributor
# 2
Top Contributor


currently, there is no such (shipment) granularity with
respect to inventory availability and product-listing-ads.

 

generally, only in stock items, that can be shipped in a timely manner,
should be submitted, as in stock, and only such in stock items --
that have enough bid and quality to win a slot in the ad auctions --
will be displayed as in stock.

currently, merchants cannot alter the display of product-listing-ads --
google decides the basic format and display of all such advertisements.

that said, there are other campaign-types and ad-formats that might be
used to advertise products that cannot be shipped in a timely manner,

or are not being displayed satisfactorily.

otherwise, a support specialist may be contacted directly.

see also
https://support.google.com/merchants/answer/188494#availability
https://support.google.com/adwords/answer/1722124
https://support.google.com/adwords/answer/2567043

View solution in original post

Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
September 2015

Re: Availability issue

[ Edited ]
Top Contributor
# 2
Top Contributor


currently, there is no such (shipment) granularity with
respect to inventory availability and product-listing-ads.

 

generally, only in stock items, that can be shipped in a timely manner,
should be submitted, as in stock, and only such in stock items --
that have enough bid and quality to win a slot in the ad auctions --
will be displayed as in stock.

currently, merchants cannot alter the display of product-listing-ads --
google decides the basic format and display of all such advertisements.

that said, there are other campaign-types and ad-formats that might be
used to advertise products that cannot be shipped in a timely manner,

or are not being displayed satisfactorily.

otherwise, a support specialist may be contacted directly.

see also
https://support.google.com/merchants/answer/188494#availability
https://support.google.com/adwords/answer/1722124
https://support.google.com/adwords/answer/2567043

Re: Availability issue

Rising Star
# 3
Rising Star
To add to Celebirds excellent answer, I suggest the following setup based on your numbers.

1 = in stock
2 = in stock
3 = in stock
4 = out of stock
5 = out of stock

Make sure that if you have automated item updates enabled that you add schema meta tags to your website.

As you have different stock attributes I suggest that you add a meta tag for availability based on the above statuses I showed.

This to allow Google to correctly update your products.
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Re: Availability issue

[ Edited ]
Top Contributor
# 4
Top Contributor


product-listing-ads only allows the promotion of items
that are kept in stock by the merchants who sell them.

generally, to avoid a disapproval or suspension, at any time,
items that are yet to be created or cannot be shipped within
a timely manner should not be submitted.

google is the final arbiter of timely manner.

 

any metadata should reflect current on-hand physical inventory status.

again, there are other campaign-types and ad-forums that do have such
strict rules and policies, that might be used to advertise such products.