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Automatic item updates due to incorrect prices

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I have notifications daily for incorrect prices: Automatic item updates due to incorrect prices. 

 

This affects usually less then 1% of my products but sometimes a much greater percentage of past clicks (8%).

 

I have a system where the product price is changed at a particular time for example 3 am, then I have a daily feed auto fetched to update the new prices at 5 am. The website and feed show the correct price. The problem is the notification samples the information on my website at a later time, for example 9 am and reports an incorrect price. At 9 am my product feed and website both display the correct price. The information being used for Final attributes is incorrect despite the website and feed being correct at the time of sampling. I cannot understand how the auto item update program finds an incorrect (old) price at 9 am when both the feed and website report the updated price. Somehow this is using the old price but it is checking after the feed and website updates. How is this possible?

 

Cheers

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
January

Automatic item updates due to incorrect prices

[ Edited ]
Top Contributor
# 2
Top Contributor

this is mainly a peer-to-peer forum; forum-members cannot look
into any submitted data, account-settings, or any account history.

generally, automatic-item-updates is an optional feature
and may simply be disabled within the account-settings.

otherwise, automatic-item-updates requires structured-data supported by google
for shopping-ads, and structured-data details that are either hard-coded, or
updated using server-side-scripts, that exactly matches the displayed data,
seen by users, at all times.

structured-data required by google for shopping-ads is not necessarily
the same syntax that is allowed by schema.org or by google-search.

google may crawl the website for structured-data or automatic-item-updates,
approximately 3-72 hours or so, after a feed has been submitted, or only
when an item has enough quality and bid to be placed in the auctions.

otherwise, some business-models are simply not a good fit for shopping-ads --
other campaign-types or ad-formats exist that may be better for advertising
certain business-models or websites.

structured-data and the optional automatic-item-updates
feature, always overrides any submitted data, whatsoever.

otherwise, the submitted-data, the structured-data on the landing-page,
the displayed-data shown to users on the landing-page, and the default
add-to-cart item details, must all match exactly, at all times, for
all users, regardless of location, or any other user-specific detail.

otherwise, google customer-service may be contacted directly.

 

 

View solution in original post

Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
January

Automatic item updates due to incorrect prices

[ Edited ]
Top Contributor
# 2
Top Contributor

this is mainly a peer-to-peer forum; forum-members cannot look
into any submitted data, account-settings, or any account history.

generally, automatic-item-updates is an optional feature
and may simply be disabled within the account-settings.

otherwise, automatic-item-updates requires structured-data supported by google
for shopping-ads, and structured-data details that are either hard-coded, or
updated using server-side-scripts, that exactly matches the displayed data,
seen by users, at all times.

structured-data required by google for shopping-ads is not necessarily
the same syntax that is allowed by schema.org or by google-search.

google may crawl the website for structured-data or automatic-item-updates,
approximately 3-72 hours or so, after a feed has been submitted, or only
when an item has enough quality and bid to be placed in the auctions.

otherwise, some business-models are simply not a good fit for shopping-ads --
other campaign-types or ad-formats exist that may be better for advertising
certain business-models or websites.

structured-data and the optional automatic-item-updates
feature, always overrides any submitted data, whatsoever.

otherwise, the submitted-data, the structured-data on the landing-page,
the displayed-data shown to users on the landing-page, and the default
add-to-cart item details, must all match exactly, at all times, for
all users, regardless of location, or any other user-specific detail.

otherwise, google customer-service may be contacted directly.

 

 

Automatic item updates due to incorrect prices

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi, thanks for your clarification on this topic. I have a couple more points of confusion in this regard.

 

google may crawl the website for structured-data or automatic-item-updates,
approximately 3-72 hours or so, after a feed has been submitted, or only 
when an item has enough quality and bid to be placed in the auctions.

 

In this case it seems that automatic-item-updates is delayed and could be taking information from up to 72 hours before my feed is submitted? I was under the impression that auto-item-updates was more of a real time update such that if I changed a price on my website without updating the feed immediately, this price change would be caught by the auto-item-update program.

 

If this is not the case then since I am updating my feeds daily and also updating my feeds after price changes, it seems I do not need auto-item-updates and in effect it is causing more problems for my data then it solves. Does this sound like an accurate assessment?

 

Cheers

Re: Automatic item updates due to incorrect prices

[ Edited ]
Top Contributor
# 4
Top Contributor

first, you're welcome.

 

there is no such concept as real-time crawls or extracting
details from a landing-page for all items submitted --
automatic-item-updates is mainly a stop-gap for a limited
subset of items to help avoid disapprovals over time, but
cannot replace up-to-date inventory for all items.

 

generally, if automatic-item-updates is enabled, and some submitted-items
have a price that differs from the website, google will attempt to update
the price of such items, before being displayed as a shopping-ad --

google will still flag such mismatches as a violation.

 

regardless, the displayed-price to users remains critical.

 

google will continue to evaluate items with mismatches as critical errors
that can trigger a permanent suspension from the program, at any time --
even if the automatic-item-updates feature is being used properly.

 

for items that change price or physical-inventory in-stock availability often,
a few best-practices include: scheduling the primary-feed re-upload up to
four-times per day, using inventory-updates via the content-api, and possibly
increasing the crawl-rate for automatic-item-updates, or some combination
of these practices.

 

otherwise, item-offers that require real-time, or near-real-time, updates
usually cannot be submitted as shopping-ads, at all, and may trigger a
permanent suspension from the program, at any time -- other ad-formats
and campaign-types should likely be considered to advertise such offers.

 

see also
https://support.google.com/merchants/topic/7293660