AdWords
1.8K members online now
1.8K members online now
For questions related to Google Shopping and Merchant Center. Learn to optimize your Shopping ads
Guide Me
star_border
Reply

Are e-commerce sites pushed to get rid of branding images?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Our feed problems

 

Our Merchant Account was suspended. We took steps to reinstate the account*, but it seems Google wants not only that we submit image without watermark/logo to them, but also that we, on our website, remove all watermarks/logos from all the images! AND if we do not submit the same picture URL that users see when clicking the add our feed/accoount won't be reinstated.

 

Question

 

Does Google require from e-commerce businesses who want to use Merchant Center in order to advertise their products to "unbrand" and "unlogo" images on their websites or requires it only for images submitted to Merchant Feed and there can be 2 version of images - one unbranded/unwatermarked for Google Merchant Account, and the second image branded/watermarked on the website's product page?

 

 

Images on the e-commerce site

On our e-commerce website before placing product image on a product page URL we automatically add brand/logo watermark to every image, so if they are shared/hotlinked somewhere people can see our brand.

 

Example:

Product page URL:

http://archonhome.pl/produkt/m6c420846876ac/hoker-kani-bialo-czerwony

 

Main product image URL on the website:

http://assets.archonhome.pl/images/products/m6c420846876ac/i/14670.jpg

 

Images for Merchant Feed with no logos/watermarks

We are aware watermarked images are not allowed in Google Merchant Feeds that's why we made image versions which do not have watermark nor logo and put them as the main Image URL (image_link) into the product feed for Google Merchant Account.

These images are the same product pictures you can see going to the product page but they DO NOT have watermark on them and are scaled down to save on bandwidth (100x100px).

 

Example of an image without watermark/logo:

http://archonhome.pl/images/products/m6c420846876ac/i/14670_g.jpg

Question

Does Google require from e-commerce businesses who want to use Merchant Center in order to advertise their products to "unbrand" and "unlogo" images on their websites or requires it only for images submitted to Merchant Feed and there can be 2 version of images - one unbranded/unwatermarked for Google Merchant Account, and the second branded/watermarked on the website's product page?

 

 

* - Steps to reinstate included:

- product availablility in our shop changes on the daily basis, so instead of weekly feed, we now make a new feed every day to avoid product availability issues

- watermarked images- we made a version for google merchant center without watermarks

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
September 2015

Re: Are e-commerce sites pushed to get rid of branding images?

Top Contributor
# 2
Top Contributor

new, stricter, policies were slated to be enforced beginning around october.

for example, images must be high-quality and
cannot draw attention away from the product.

for example, images must render properly for a mobile device
and must be crawable by all google's user-agents at all times.

also, the image_link url must be of the main image for a product
and must be the first image users see on the product-detail page.

also, an image cannot contain any obstructing content -- such as
watermarks, brand names, logos, etc -- that overlay the product.

also, all images submitted or displayed must belong to the merchant.

a landing-page image can be slightly different but must refer to the same item.

google is the final arbiter of slightly different.

however, there are many many other issues that
can trigger a disapproval or suspension --
for example, popups are not allowed.

more information about a specific violation or
policy may be requested directly from google --
https://support.google.com/merchants/contact/disapproved

see also
https://support.google.com/merchants/#topic=3404778
https://support.google.com/merchants/#topic=3404779
https://support.google.com/merchants/answer/3097504
http://celebird.blogspot.com/2011/12/celebird-product-search-disapproval.html#checklist

View solution in original post

Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
September 2015

Re: Are e-commerce sites pushed to get rid of branding images?

Top Contributor
# 2
Top Contributor

new, stricter, policies were slated to be enforced beginning around october.

for example, images must be high-quality and
cannot draw attention away from the product.

for example, images must render properly for a mobile device
and must be crawable by all google's user-agents at all times.

also, the image_link url must be of the main image for a product
and must be the first image users see on the product-detail page.

also, an image cannot contain any obstructing content -- such as
watermarks, brand names, logos, etc -- that overlay the product.

also, all images submitted or displayed must belong to the merchant.

a landing-page image can be slightly different but must refer to the same item.

google is the final arbiter of slightly different.

however, there are many many other issues that
can trigger a disapproval or suspension --
for example, popups are not allowed.

more information about a specific violation or
policy may be requested directly from google --
https://support.google.com/merchants/contact/disapproved

see also
https://support.google.com/merchants/#topic=3404778
https://support.google.com/merchants/#topic=3404779
https://support.google.com/merchants/answer/3097504
http://celebird.blogspot.com/2011/12/celebird-product-search-disapproval.html#checklist

Re: Are e-commerce sites pushed to get rid of branding images?

[ Edited ]
Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Thank you for your answer @Celebird
The next best thing after getting straight answer directly from Google employee is to get answer from the experienced TC :-)

To me looks like a 'popup' which pops up on screen few secconds after page loads for the first time visitors (cookie not set) could be making trouble...

Also you cited "a landing-page image can be slightly different but must refer to the same item"

Landing page has (a high quality) product image 400x400px, sometims bigger with watermark/logo in the corner.

However images for Google Merchant Product Feed ie. Image_link images are scaled down to 100x100px and provided without watermark/logo in the corner

Would you agree these images are (only) slightly different?
http://archonhome.pl/images/products/m6c420846876ac/i/14670_g.jpg
http://archonhome.pl/images/products/m6c420846876ac/i/14670.jpg

Regards, Slavek
PS. Your Merchant Account Feed Checklist ROCKS!

Re: Are e-commerce sites pushed to get rid of branding images?

[ Edited ]
Top Contributor
# 4
Top Contributor

first, you're welcome and thank you.

yes, a popup on a link landing-page is a likely issue in any case.

the best image size is generally around 250x250 pixels --
but google is the final arbiter of all submitted images
and what might pass for slightly different.

 

importantly, be certain that all submitted images -- including any

additional_image_link images -- do not contain any watermarks;

all images submitted must adhere to all image policies and must

be crawlable by all google user-agents including googlebot-image,

googlebot, adsbot-google, and any related mobile crawlers.

if the images were flagged automatically, perhaps try resubmitting
the data-feed with a slightly larger, higher-quality, image and a new
image_link url -- for one, single, item -- and then waiting 72-hours
or so to see if that item status changes; then, try simply removing
any watermarks for the same (single) landing-page image on the site,
resubmitting the same feed, and waiting another 72-hours or so.

otherwise, the best likely course is to contact google
directly so that a person on the policy-team can look
at the data-feed, items, website, images, and accounts.

Re: Are e-commerce sites pushed to get rid of branding images?

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
our account has been suspended as well due to having watermark (our website address) on our images. You talked about whether Google will allow you to send images in your feed without the watermark & you didn't say if you still have the watermark on the images on your website. We do not want to remove the watermark from the images on our website.

Re: Are e-commerce sites pushed to get rid of branding images?

[ Edited ]
Top Contributor
# 6
Top Contributor


watermarks on images within a website should not matter --
images with watermarks on landing-pages are not an issue

unless those images are submitted to google.

 

however, many issues can trigger a suspension or disapproval.

be certain the image can be identified as the submitted item
and the images and landing-pages conform to all other rules
and current policies and can be properly crawled by google.

Re: Are e-commerce sites pushed to get rid of branding images

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
the other person that posted was talking about a way to keep images on a website with the watermark & submitting images on a datafeed to google without them. We do not want to take the watermark off of our images on our website but if we submit them to google like that we are suspended now. Is there a way around this?

Re: Are e-commerce sites pushed to get rid of branding images

[ Edited ]
Top Contributor
# 8
Top Contributor


all images submitted to google must conform to all policies --
there is no way around the current set of rules and policies.

all submitted-images must be free of watermarks and text.


in terms of the other person, no two disapprovals or suspensions
are necessarily alike and a single disapproval or suspension can
be due to many multiple issues; be certain that all policies are
understood and are being met within the feed and on the site.

 

again, watermarks on the website are allowed as long as

the site (images) conform to all landing-page related rules --

there are many additional policies that apply to a website.


importantly, forum members are limited by the information
that is submitted here in the public forums -- only a person
at google can look into a feed or account.

otherwise, google may be contacted directly here:
https://support.google.com/merchants/contact/disapproved

see also
https://support.google.com/merchants/#topic=3404779
https://support.google.com/merchants/answer/3097504
http://celebird.blogspot.com/2011/12/celebird-product-search-disapproval.html#checklist

Re: Are e-commerce sites pushed to get rid of branding images

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭
it is just a ridiculous policy. We take all of our own photos & don't want other people being able to just take them because our name is not on them. Do you work with Google? I think this policy alone is going to lose them lots of business for google shopping.

Re: Are e-commerce sites pushed to get rid of branding images

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭
i totally agree with you laurie i am spending hours taking these photos of my printer parts, and while anyone can do it, most dont, because it is just that... time consuming... this policy should definitely change