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Any way to contact Google Technical Team directly?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

We sent request to update our product limit to 2000k in the merchant center on May 25, 2015. The specialist made a mistake and our product limit was decreased from 1500k to 300k. We contacted Google immediately through live chat, phone and email after we found the mistake, and we keep receiving the answer that the technical team is working on our case, but no more update, the product limit is still 300k and we failed to update our feeds. We're in urgent situation as we have to update our datafeeds every 30 days, and 14 days passed we didn't get any update on this case. Is there any way to contact Google Technical Team directly?

1 Expert replyverified_user

Re: Any way to contact Google Technical Team directly?

[ Edited ]
Top Contributor
# 2
Top Contributor


google reads the forums but generally there is no other
method to contact the technical-teams other than via
the support-specialists by the mentioned methods --
or possibly through a dedicated account-representative.

as an aside, given such large inventories, be certain that all items
being submitted as in stock are physically in your inventory and

then, possibly consider using the content-api coupled with the

automatic-item-updates feature, rather than any data-feed.

Re: Any way to contact Google Technical Team directly?

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
celebird, thank you for the suggestion. We contacted specialists to solve our problem, but no update yet. We used to using content API, but it took a long time to process a large quantity of products, and the specialists suggested us using data feeds instead.

Re: Any way to contact Google Technical Team directly?

Follower ✭ ✭ ✭
# 4
Follower ✭ ✭ ✭
I can only suggest to follow up with Google Adwords team, you seem to have a unique case which Google is only able to handle.

Give them another call they are pretty good helping out.