Any way to contact Google Technical Team directly?
We sent request to update our product limit to 2000k in the merchant center on May 25, 2015. The specialist made a mistake and our product limit was decreased from 1500k to 300k. We contacted Google immediately through live chat, phone and email after we found the mistake, and we keep receiving the answer that the technical team is working on our case, but no more update, the product limit is still 300k and we failed to update our feeds. We're in urgent situation as we have to update our datafeeds every 30 days, and 14 days passed we didn't get any update on this case. Is there any way to contact Google Technical Team directly?
Re: Any way to contact Google Technical Team directly?[ Edited ]
June 2015 - last edited June 2015
google reads the forums but generally there is no other
method to contact the technical-teams other than via
the support-specialists by the mentioned methods --
or possibly through a dedicated account-representative.
as an aside, given such large inventories, be certain that all items
being submitted as in stock are physically in your inventory and
then, possibly consider using the content-api coupled with the
automatic-item-updates feature, rather than any data-feed.
Re: Any way to contact Google Technical Team directly?