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All ads disappear even though products are active, in stock, have high bids and budget.

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello,

 

I have an Adwords Shopping campaign that has been successful in getting the top positions in several keywords, but from time to time, such as right now, I find that the ads across all product listings simply get dropped from the search results.

 

Even if I search for the keyword that was regularly showing multiple results from my product listings on the first page for several months, if I look now, not only does it not show up in the first page, but it's no where to be found in any of the pages. Even including the brand name or only searching for the brand name doesn't help.

 

Under the Merchant Center Diagnostics tab, 99% of my product listings are active, and there are no account or feed issues. My PPC and budget are well above the average spent any given day. I'm still getting some impressions and clicks, but there has been a noticeable drop. It seems the issue is only effecting certain people or regions.

 

Any thoughts? Or have you experienced something similar?

 

With thanks

1 Expert replyverified_user
1 ACCEPTED SOLUTION

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Marked as Best Answer.
Solution
Accepted by topic author Nawas
May 2016

Re: All ads disappear even though products are active, in stock, have high bids and budget.

Top Contributor
# 2
Top Contributor
Hi Nawas,

My understanding is that you are regularly making searches on SERPs for identical or similar items of yours multiple times a day. Please be advised that continuing this practice without any positive interaction with the ads may, over time, result in those items being removed and not shown any more. Therefore you are advised to rely on the statistics within your account.

It may also be an issue associated with increased activity of your competitors and you may as well want to contact a merchant-center product-listing-ads support-specialist at Google for guidance.

Best,
Lakatos

View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author Nawas
May 2016

Re: All ads disappear even though products are active, in stock, have high bids and budget.

Top Contributor
# 2
Top Contributor
Hi Nawas,

My understanding is that you are regularly making searches on SERPs for identical or similar items of yours multiple times a day. Please be advised that continuing this practice without any positive interaction with the ads may, over time, result in those items being removed and not shown any more. Therefore you are advised to rely on the statistics within your account.

It may also be an issue associated with increased activity of your competitors and you may as well want to contact a merchant-center product-listing-ads support-specialist at Google for guidance.

Best,
Lakatos

Re: All ads disappear even though products are active, in stock, have high bids and budget.

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Thank you for your help. I think I just freaked out of an unusually large drop in sales due to Mother's Day and repeatedly checking if my ads were showing probably caused them to stop showing.