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Addword links not going to correct page???

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Ebay submits addwords for our products that are listed. What I've noticed is that 1 of our computers takes us to the item when clicked on, but to of our computers take us to another companies listing for a completely different item. What would cause this? Browser settings? Feed Quality? The one that is working has windows 7, the 2 that are not have Vista and Windows 8. Please help!!! Thanks in advance!

2 Expert replyverified_user

Re: Addword links not going to correct page???

Top Contributor
# 2
Top Contributor

Hello Jamie,


I am not quite sure if I understood your question here. 


Do you have question related to merchant center feed and the URL going some where else OR is it something related to Ebay here?



Re: Addword links not going to correct page???

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Here is an example that may explain it better.
If you go to Google Shopper and type in "Plus Size Gothic Clothing".
On the first page there are several listings that say "from Ebay" - These are our listings.

When I click on the link from one computer it takes me to the correct listing on Ebay. My other 2 computers take me to a completely different listing on Ebay, sold by another company.

I'm trying to figure out what could cause this and how to try and remedy the situation because we are loosing business. Thanks for your help.

Re: Addword links not going to correct page???

[ Edited ]
Top Contributor
# 4
Top Contributor

the "from" denotes the specific item
based on the bid and quality factors
such as relevance; which includes a
specific user's behavior and settings.

what is seen by one person is not necessarily seen by another.

there are likely several ebay merchants
that are relevant for that search-term
but the different computers do not have
the same the exact browser-settings or
user behavior histories.

also, each search-term triggers in a new auction --
the auction-results are not necessarily identical.