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Additional Images Show in GMC but not in Shopping Ads

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

For each of my products in Google Merchant Center I have provided up to 3 additional_image_link entries. When I look in the GMC interface, and I go into the details of each product, I can see those additional images and it appears Google has crawled them properly


However, when I see my ads in Google Shopping, those additional images are not there! All that shows is the primary image_link.

 

Check out these screenshots for reference. Any ideas what's happening here?

 

Screen Shot 2017-07-06 at 1.45.39 PM.pngScreen Shot 2017-07-06 at 1.46.29 PM.png

2 Expert replyverified_user
Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
July

Additional Images Show in GMC but not in Shopping Ads

[ Edited ]
Top Contributor
# 2
Top Contributor

be certain that all images submitted follow all google's policies
and best-practices; for additional_image_link be certain the exact
same item-offer is shown, regardless of angle or context -- unless
the offer is a bundle or multipack.

 

also, google may sometimes take 72-hours or so

before processing images and placing additional

images within shopping results.

otherwise, additional images *may* appear within a specific context, to possibly
highlight the shopping-ad offer, from different angles, or in a different context,
or within an ad-experiment with different staging, formatting, or display.

google in no way guarantees that any additional image will be shown;
the display of an additional image cannot be forced by merchants and
is purely at the discretion of google.

 

Additional Images Show in GMC but not in Shopping Ads

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Thank you for the detailed answer. I do find this lack of control that I have, as the merchant, to be very strange. My images all follow the best practices and guidelines, and were all crawled over 72 hours ago.

 

I am selling apparel, and I would think Google would want to show the item from different angles. All of my primary images are the product front view. Then I as additional images I supply a side, and back, and sometimes a close up.

 

I feel like my ads would do better if the additional images were shown!

Additional Images Show in GMC but not in Shopping Ads

Top Contributor
# 4
Top Contributor

first, you're welcome.

currently, some categories of items do not show any additional images, at all;

google tends to publish current requirements in anticipation of future features.

possibly try waiting a few more business-days -- google's
algorithms may automatically use the additional images.

try carefully inspecting the images to see if there may be any anomalies;
such as larger borders, or some product-view that may show too much

of something other than the product that is being sold.

that said, there are other campaign-types and ad-formats,
where more control of ad content and layout are possible.

Additional Images Show in GMC but not in Shopping Ads

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Thank you for your answer. I have waited more than 2 months now and my additional images still do not show up. There is absolutely nothing wrong with any of them. They have all been approved. I see other ads around mine that show the extra images. This is really pissing me off. How can I get someone to specifically look at my account?

Additional Images Show in GMC but not in Shopping Ads

[ Edited ]
Top Contributor
# 6
Top Contributor

first, you're welcome.

 

for account-specific guidance, google may be contacted directly here --
https://support.google.com/merchants/contactflow
or, within the ad-account, by clicking on the gear-icon.

indicating that the issue relates to shopping-ads sometimes helps.

 

Additional Images Show in GMC but not in Shopping Ads

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

I contacted support and had a chat. I have to say, I am EXTREMELY disappointed. The basic answer I received was that the images should be showing, as they are approved images and they do show in GMC. However, they are not showing and there is nothing that can be done about it.

 

I mean, I'm paying for a product from Google (their shopping ads), and what I think I'm paying for is not being provided. The support guy made me feel like no one gives a crap but him, that he will take it upon himself to solve this. The whole chat was very strange. Here is the transcript...

 

Kit

12:03 PM

You are now connected to Kit. Please type your message and hit 'Enter' to send.

Kit

12:03 PM

Thanks for chatting in with Google AdWords. My name is Kit. How may I help you today?

Lindsey

12:03 PM

Hi

Kit

12:03 PM

Hi Lindsey

Kit

12:03 PM

How are you?

Lindsey

12:03 PM

I've noticed that my google shopping ads do not show my "additional images" for each product

Lindsey

12:03 PM

i have additional images uploaded in google merchant center for ALL of my products

Lindsey

12:04 PM

but when i see my shopping ads, they ads only have a single image, the main primary image, that's it.

Lindsey

12:04 PM

i can provide a screenshot if you like

Kit

12:06 PM

Since Google shopping system almost pulls up the information from all the feeds for the same product automatically.

I am not sure how much I can help but I will try my best.

Kit

12:06 PM

The screenshot will be helpful for me.

Kit

12:06 PM

Please.

Lindsey

12:07 PM

the top image in there is the way i see the product in google merchant center, it shows the main image, and then the 3 additional images underneath.

Lindsey

12:08 PM

but then the lower image shows my ad, live on google. there is only the main, primary image showing. where are the other images?

Kit

12:09 PM

Lindsey, could you please confirm me your shop name?

Lindsey

12:09 PM

The Leggings Shop

Kit

12:11 PM

As I told you Lindsey that Google shopping pulls up the details automatically.

Still, let me confirm this from a specialist.

Kit

12:11 PM

Just to be sure if anything can be done.

Lindsey

12:11 PM

shouldn't it pull up all the details that are shown in google merchant center?

Kit

12:12 PM

It chooses the best details of all the listings they have for the product.

Kit

12:13 PM

Extra image is additional and should add to the listing. So yeah, even I think it should pull up the extra images as well.

Lindsey

12:13 PM

Ok, cool, thanks Smiley Happy

Kit

12:13 PM

And just to be sure, these images are compliant to the image policies on Merchant center. Right?

Kit

12:13 PM

Because that can be the reason for system to not show them.

Lindsey

12:13 PM

as far as i know, they definitely are. and in google merchant center they show as approved

Kit

12:17 PM

I have confirmed this from the specialist Lindsey.

Kit

12:18 PM

The specialist agrees that it should be there but we cannot do anything to fix it.

Because it is all automatic.

Lindsey

12:18 PM

that is very strange.

Kit

12:19 PM

Sorry for saying No.

I understand how you feel and how this can be a better option for your product.

Lindsey

12:19 PM

who can be contacted to fix it? what is the resolution?

Lindsey

12:19 PM

this is kind of a ridiculous conversation. you admitted it's an issue, yet you said it cannot be fixed. very strange.

Kit

12:19 PM

Still I am looking for more resources if I can find a fix for that.

Lindsey

12:20 PM

ok, thank you. i'm paying for ads, and shouldn't the ads be set up to actually do the best they could do for me? otherwise, i'm getting ripped off by you guys. i'm paying for something that is promised and not being delivered.

Kit

12:20 PM

But getting a No from the specialist reduced my hopes to minimum.

Kit

12:21 PM

Still I am looking for any slightest ray of hope.

Lindsey

12:21 PM

still, this makes no sense. how can you tell me "no". this is your product that i am paying for and i would like to receive what i'm paying for

Kit

12:21 PM

If it would have been in my hands I would have done this for your right away Lindsey.

Lindsey

12:22 PM

who's hands is it in? who is responsible for stuff like this?

Kit

12:22 PM

While I check this, could you also please help me with your phone number so that I can reach you in case I need to follow up?

Lindsey

12:22 PM

XXX-XXX-XXXX

Kit

12:26 PM

I am still researching for this Lindsey.

Appreciate your patience.

Lindsey

12:27 PM

ok, thank you

Kit

12:31 PM

Lindsey, if you won't mind, can I get back to you on this in a while?

I may have to knock many doors, raising consult to different teams to find an answer for this.

Lindsey

12:32 PM

Sure, that would be great, I appreciate your efforts on this.

Kit

12:34 PM

Thanks Lindsey.

There is a straight forward answer to this. No.

I would have ended the chat by now.

But I am taking this as my own concern and want to reach the to the end of this or as far as I can go.

Lindsey

12:35 PM

Ok, thank you.

Additional Images Show in GMC but not in Shopping Ads

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

Hi, have you solved this problem? at the first time, we add the additional images and the situation is same with you, we can see those additional images and it appears Google has crawled them properly, but those additional images are not appearing in google shopping.

 at the second time, google say that our additional image links are invaild, what happened? 

Additional Images Show in GMC but not in Shopping Ads

Rising Star
# 9
Rising Star

Please read your other tread I replied to, it is recommended to always create a new thread as each merchant even with the same issue has a completely different answer or fix requirement. Therefor not to confuse other members is to create a new thread so we can help your individual issue.

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Did you find any helpful responses or answers to your query? If yes, please click on ‘Accept As Solution’

Additional Images Show in GMC but not in Shopping Ads

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭

At the first time,

For some products, In Google Merchant Center I have provided up to 4 additional_image_link.

Example :

Inline image 2

 

When we look in the GMC ,we can see those additional images and it appears Google has crawled them properly and the images is valid.


But in Google Shopping, those additional images are not there! All that shows is the primary image_link.

 

At the second time,

we also provide some additional images, but GMC said that those additional images are not valid 

Inline image 1

 

 Inline image 1 the additional images are not appearing below the primary image, as the pic shows

the link value is right, why at the first time, they are valid and at the second time, they are invalid. Could you tell us how to deal this problem, Thank you!!