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AdWords Shopping Campaign missing products

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I have 2,293 products in my Merchant Center account, all ok with green ticks. However when I go to my Shopping Campaign in AdWords I'm only seeing 1,842 products. It shouldn't be a timing issue as it's been days now.

 

What would be a reason for this..?

 

How do I tell AdWords to go and fetch all products from our Merchant Center account..? Is there some sort of "update/refresh products" option somewhere..?

 

Thanks

 

Steve

 

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Crusader Ltd
September 2015

Re: AdWords Shopping Campaign missing products

[ Edited ]
Top Contributor
# 2
Top Contributor

be certain the items match a product-group --

https://support.google.com/adwords/answer/3455481

and there are no reported feed or quality issues.

 

otherwise, google likely should be contacted directly --

http://support.google.com/adwords/answer/1385067
http://support.google.com/adwords/answer/8206

be certain to use the drop-down country menu, and the
drop-down language menu, to display the appropriate
contact details for your country, language, and time zone.

when contacting adwords, be certain to emphasize strongly and
immediately that you have a question about "product listing ads".

 

generally, there is no fetch or refresh option --

the flow from the merchant-center to adwords

is automatic based mainly on item and quality

status, attributes, and campaign settings.

 

View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author Crusader Ltd
September 2015

Re: AdWords Shopping Campaign missing products

[ Edited ]
Top Contributor
# 2
Top Contributor

be certain the items match a product-group --

https://support.google.com/adwords/answer/3455481

and there are no reported feed or quality issues.

 

otherwise, google likely should be contacted directly --

http://support.google.com/adwords/answer/1385067
http://support.google.com/adwords/answer/8206

be certain to use the drop-down country menu, and the
drop-down language menu, to display the appropriate
contact details for your country, language, and time zone.

when contacting adwords, be certain to emphasize strongly and
immediately that you have a question about "product listing ads".

 

generally, there is no fetch or refresh option --

the flow from the merchant-center to adwords

is automatic based mainly on item and quality

status, attributes, and campaign settings.

 

Re: AdWords Shopping Campaign missing products

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Thank you Celebird...