AdWords
3.8K members online now
3.8K members online now
For questions related to Google Shopping and Merchant Center. Learn to optimize your Shopping ads
Guide Me
star_border
Reply

Ad showing in google search but not showing in google shopping

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

When I do a search on google our product ad shows but when doing the same search in google shopping the product does not show AND we are not even listed under the Merchants on the left side bar.

 

I tried to troubleshoot using the Adword preview and diagnosis tool. I was logged in under my developer account which has no datafeeds. It showed me the product showing in the results but didn't give me the ability to check google shopping. I logged in as the merchant and did the exact same search but when I was logged in as the merchant it didn't show the product showing up. This is a second issue I suppose. The main thing is why are we not showing in google shopping. How do I troubleshoot this?

 

BTW, I also checked the feed in the google merchant center. On the list page it sometimes says 'not yet searchable' but when i click on the product it says it is searchable on the details page. Another oddity. But the product I can't find in search is searchable.

 

 

Thanks in adavance for any guidance you can provide to help,

Mike

 

 

 

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Michael F
September 2015

Re: Ad showing in google search but not showing in google shopping

[ Edited ]
Top Contributor
# 2
Top Contributor

use the browser's incognito/private browsing mode;
then, after entering the search-term in the adwords
preview-tool, select shopping in the preview window.

check the item's statistics within adwords,
analytics, and in the merchant-center to
help verify the items are being shown.

otherwise, google-shopping is an active auction --
continually searching using a set of search-terms
to return (your own) particular product-listing-ads,
but never clicking, may result in google determining
that you are uninterested in those product-listings,
lower their relevance, and stop showing those ads.

otherwise, google may be contacted here:
https://support.google.com/merchants/contact/item_noshow

View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author Michael F
September 2015

Re: Ad showing in google search but not showing in google shopping

[ Edited ]
Top Contributor
# 2
Top Contributor

use the browser's incognito/private browsing mode;
then, after entering the search-term in the adwords
preview-tool, select shopping in the preview window.

check the item's statistics within adwords,
analytics, and in the merchant-center to
help verify the items are being shown.

otherwise, google-shopping is an active auction --
continually searching using a set of search-terms
to return (your own) particular product-listing-ads,
but never clicking, may result in google determining
that you are uninterested in those product-listings,
lower their relevance, and stop showing those ads.

otherwise, google may be contacted here:
https://support.google.com/merchants/contact/item_noshow