Account suspended due to policy violation: Google Shopping policies
Re: Account suspended due to policy violation: Google Shopping policie[ Edited ]
November 2015 - last edited November 2015
there should have been a follow-up email from google outlining the issue.
account-suspension issues can relate to the data being submitted,
product images, type of item, account settings, feed settings, the
target-country, website details, supply-chain, or some combination
of these -- a single suspension can be for multiple issues.
google has rather stringent rules, policies, and requirements for the
target-country, type of item, images, feed, supply-chain, and website.
generally, a hand-inspection of all account settings, all submitted
(feed) data, and the website, against all current rules, policies, and
recommendations, should be done while working directly with google.
first, check the main dashboard within the
merchant-center for overall account status.
also, check the current-issues section under the diagnostics-tab for
specific account, data-feed, and items (website) issues -- by clicking
on each of the blue-boxed or flagged errors, warnings, or notifications.
also, check the specific feed status by clicking
on the data-feed's name under the feeds-tab.
verify that there is only one, single, (data) feed registered --
any syntax or related issues can sometimes cause the feed to
be processed improperly without errors and the items disapproved.
the same registered feed should normally be used for all fixes,
changes, additions, deletions, and re-uploads -- the one, single,
registered feed can handle about 100,000 inventory items.
if the api is being used to submit product-data
then, also check under the api-diagnostics tab.
be certain that id values have not changed for
any submitted item; all items are tracked by id.
inventory data must be re-submitted at least monthly --
typically, at least 3-5 days or so prior to the expiration --
or immediately after a change to the website or physical
also, check the individual item's status by clicking
on the item's title under the products-tab and
clicking on any link under the technical-details area.
also, check the emails listed under the settings-tab --
where google would send an email detailing the issues;
be certain google is not blocked via spam or similar
filters and the always-send-results option is selected.
depending on the severity of an issue, the type of issue, the number of
issues, or the frequency of issues -- some suspensions are permanent.
otherwise, forum members cannot look into any submitted data or accounts.
generally, google may disapprove an item or feed,
or suspend a website or account, at any time.
the best likely course is to simply contact or re-contact google directly
and ask for a merchant-center, product-listing-ad, support specialist --