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Account suspended due to inconsistent availability status

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# 1
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I paused my PLA campaign in Adwords over the summer, and so haven't updated my product data in a couple of months. Little did I realise that in the mean time the Merchant centre would suspend my account due to inconsistent availability status!


I updated my feed today with a view to reactivating the Adwords campaign - is this enough to get my account un-suspended or do I need to do anything else?



1 Expert replyverified_user
Marked as Best Answer.
Accepted by topic author St B
September 2015

Re: Account suspended due to inconsistent availability status

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# 2
Top Contributor

also, be certain to either (a) disable the automatic-item-updates
feature within the account -- or, (b) if the automatic-item-updates
optional feature is enabled, be certain that the availability and
all other microdata matches the displayed and submitted data.

otherwise, simply correct any and all account, feed, and website, issues,
re-upload the data (feed), and then wait 72-hours or so for an automated
reevaluation and a re-crawl of the website.

if the items or account remain disapproved or suspended after 72-hours
then, a person at google will need to be contacted for a reevaluation --

also, be certain that a long-term fix has been implemented, so that the
issue does not reoccur and all current policies are being followed in the
submitted data (feed) and within the website, before re-submitting the
data (feed) and before contacting google.

any single severe policy issue, too many issues over time, or an issue that
is not resolved in a timely manner, can result in a permanent suspension
from the program, at any time.

see also