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Account suspended due to Misrepresentation of self or product (Untrustworthy promotions)

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Dear RobSkelton ,

 

This is my website:  https://www.chiclucy.com/.

 

The same issue:UNTRUSTWORTHY PROMOTIONS (MISREPRESENTATION OF SELF OR PRODUCT).

Can you please check my website and give me some suggestions? I don't understand why it happened. 

 

Thanks & Regards

Shaw

 

3 Expert replyverified_user

Account suspended due to Misrepresentation of self or product (Untrustworthy promotions)

Top Contributor
# 2
Top Contributor

On the contact page you do not have a post code or country listed.

You also do not have a contact form

 

However, this might or might not resolve your issue. The majority of the reasons you get this violation is for drop shipping, ie: not having the products in your warehouse. Drop shipping is not allowed on Google Shopping, unless you use Google's beta program.

 

Hope it helps.

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Account suspended due to Misrepresentation of self or product (Untrustworthy promotions)

Top Contributor
# 3
Top Contributor

Having this on your FAQ page suggests the content is from elsewhere, seeing as you don't sell cameras...

 

Take note of the “sensor” megapixel rating on digital cameras, not the "interpolated" rating.

 

Account suspended due to Misrepresentation of self or product (Untrustworthy promotions)

Explorer ✭ ✭ ☆
# 4
Explorer ✭ ✭ ☆

Hi Shaw,

The product images advertised can be misrepresenting! That could be the reason Google has taken you down... 

Account suspended due to Misrepresentation of self or product (Untrustworthy promotions)

Rising Star
# 5
Rising Star

As I see that Rob and Emmanuel already replied you here and they are correct with their points. I only wanna add that you don't have proper office address mentioned, Maybe using some branded term on any product, you are not declaring custom to paid by the customer on a product page, not have shipping charges on a product page and many other. 

 


Sunil, AdWords Rising Star, Community Profile  Rmotive Services
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Account suspended due to Misrepresentation of self or product (Untrustworthy promotions)

Badged Google Partner
# 6
Badged Google Partner

I too vote for an ask @RobSkelton sub. Smiley Happy 

Tom

Account suspended due to Misrepresentation of self or product (Untrustworthy promotions)

Explorer ✭ ✭ ☆
# 7
Explorer ✭ ✭ ☆

Hi @Oksana F
Below are some points that might help you
*The images might be misrepresenting from the original product images...
*Targeting Sales than Leads may be something you can consider..
*It looks to me; this should be a related account for the original suspended account
Google find an advertiser untrustworthy post reviewing the account, website & by third party sources... 
You can precise your privacy policy and other important elements such as delivery charges, chargeback and other disputes

 

Account suspended due to Misrepresentation of self or product (Untrustworthy promotions)

Follower ✭ ✭ ☆
# 8
Follower ✭ ✭ ☆

what is the new google beta program? can i get more information regarding this somewhere?

Account suspended due to Misrepresentation of self or product (Untrustworthy promotions)

Top Contributor
# 9
Top Contributor

You can find more info here: https://support.google.com/merchants/answer/2811972

 

Hope this helps.

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