AdWords is now Google Ads. Our new name reflects the full range of advertising options we offer across Search, Display, YouTube, and more. Learn more

Ads
2.4K members online now
2.4K members online now
For questions related to Google Shopping and Merchant Center. Learn to optimize your Shopping ads
Guide Me
star_border
Reply

Account suspended due to Misrepresentation of self or product (Untrustworthy promotions)

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I am having similar problems with Google Merchant as well. My account has been suspended, and I have received the following error: Account suspended due to policy violation: Misrepresentation of self or product (Untrustworthy promotions). I have made read the policies, yet have been unable to re-activate my account. Have tried to contact Google with absolutely no real advice in a response. Hoping some one with a better eye for the stuff would check out my site and point out to me what I am doing wrong. My website, https://betterparts.biz. Very much appreciated.

1 Expert replyverified_user

Account suspended due to Misrepresentation of self or product (Untrustworthy promotions)

[ Edited ]
Top Contributor
# 2
Top Contributor

the misrepresentation of a product or business to the public is a rather
serious policy violation and may result in a permanent suspension,
at any time, without any chance of reinstatement.

 

for example, with respect to shopping-ads, google has rather strict rules and
policies related to product supply-chains and how products are represented to
the public -- item-offers cannot be represented as new, either within the
submitted-data or on the website, unless google's requirements, under the
condition attribute, are fully met.

 

in some cases, such as google making an error in their assessment,

or inaccurate contact details, the issue is rather simple to resolve, but

may take time; in the case of a permanent suspension, there is no fix.