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Account suspended due to Misrepresentation of self or product (Untrustworthy promotions)

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi RobSkelton,

 

My store which was doing great and was active in google shopping for over 1 year was suspended for same reason of Misrepresentation of self or product (Untrustworthy promotions)

 

Can you please check what might be wrong with my store.

https://www.directfromvendor.com/

 

I have emailed google for more information on the suspension but they sent me same template email that they reserve the right to terminate the any user's participation at any time. 


Thanks,
Tas 

2 Expert replyverified_user

Account suspended due to Misrepresentation of self or product (Untrustworthy promotions)

Top Contributor
# 2
Top Contributor

1) You do not have a telephone number here : https://www.directfromvendor.com/index.php?route=information/contact

2) You can't read the text here it's black on black : https://www.directfromvendor.com/index.php?route=information/information&information_id=5

3) Make sure to read Google's policies : 

https://support.google.com/merchants/answer/6149970?hl=en

https://support.google.com/merchants/answer/4752265?hl=en&ref_topic=7286989

https://support.google.com/merchants/answer/7052112?hl=en

 

For future reference, please create a new thread, even as the topic is the same the answers will be different. And also to avoid hijacking the original author. Smiley Happy Thank you.

 

Please note that the issues I found, might not be all your issues. Therefor understanding all the policies is required.

 

Hope it helps.

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Account suspended due to Misrepresentation of self or product (Untrustworthy promotions)

Top Contributor
# 3
Top Contributor

Tasawar, also, same as the previous person on this thread, you need to supply your actual business address, not one for a virtual office.