Account (PLA) suspended for IP redirects that do not exist[ Edited ]
August 2015 - last edited August 2015
SO - I log in to a client Google Merchant Center account roughly around 8/11/15 and we see that the account was suspended: Note: Account suspended due to violation of feed specification: generic or dysfunctional landing pages.
I contact Google and ask them what the problem is and when they get back to me the specialist says,
"I spoke with another specialist on the issue and he says that the site is not loading properly in all regions. Can you be sure that the site loads in all locations (maybe start by checking India -- we noticed issues with this location on our side)? "
We have the webmaster check in to this issue, nothing wrong we can see on the clients site. We escalate the case and here is the next reply,
"We see that the account was suspended for generic landing page related data quality violations. Generic landing pages may be the result of adapting the landing page based on the user’s location or the user’s IP address.
Google Shopping requires that after clicking a product listing, a user should end up on a landing page that works properly and displays a product offer that is essentially identical to the product listing you submitted to Google in your product data, regardless of the user’s device, browser, location, cookies, your ad targeting choices, or any other consideration.
The merchant is not charged for clicks/impressions from locations other than the targeted markets.
That being said, you might not be able to replicate the violations if you are attempting to view the landing pages from an IP belonging to the target country. Hence we would like to share a screenshot of an example landing page when viewed from an IP outside of the targeted markets (I have attached the screenshot).
Please let your webmaster know that this is what they are seeing. Once he confirms that the sites work properly, I will escalate again."
After this, I call to get more information and we confirm that the issue is that they claim the client as IP redirects on the account that are causing the site to not load in India. The client triple checks with his webmaster and finds no IP redirects or restrictions on the website. We send the site back for review by Google and they said the issue still remains. They send us a screen shot with no browser, but simply a link and "this webpage is not available" picture for proof of one example. So, we have the webmaster check the site again, we check with the site hosting company, we use a VPN to try the link from an IP address in Inida (which it worked), we test the site speed in India on speed test sites and the site is fine. We submit the account for another review and more insight. Of course, they come back with the same problem.
SO, After a bunch of emails going in circles I send the rep these additional little points,
Re: Account (PLA) suspended for IP redirects that do not exist[ Edited ]
August 2015 - last edited August 2015
generally, the website link landing-page details, including price and
currency, must respond and display exactly identically -- regardless
of where a person is physically located and regardless of ip, browser,
or other user-specific details; not necessarily that an entire website
is redirected or a redirect for a specific locale or similar server issue.
one possibility would be to use a location-specific proxy
to view the link landing-page details -- and to check all
link, mobile_link, adwords_redirect, and tracking values.
however, forum-members cannot look into any feed or account details --
we would typically need more specific details to offer specific suggestions;
such as specific link and related values, any account-level messages, etc.
otherwise, the best likely course would be to
continue working with the support specialist.