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3 ERROR: File not found w/ Google Sheets

[ Edited ]
Follower ✭ ✭ ✭
# 1
Follower ✭ ✭ ✭

I have the feed spreadsheet in Google Sheets using the same Google account. The file name matches the feed name.  When I try to "fetch now" on the feed, I get:

 

Global feed issues
3 ERROR: File not found..
Failed to locate file. Please make sure the file exists.
 
  • The sheet can be accessed throughout, even using links in merchant account.
  • I tried deleting and re-creating the sheet 
  • No rules
  • Feed settings:
Encoding: Autodetect; Delimiter: Autodetect

Fetch schedule - Daily

Default currency - US Dollar
 
 
Products->Diagnostics page shows:  "Looking good" on all three columns
 
 
Help!
1 Expert replyverified_user

3 ERROR: File not found w/ Google Sheets

Rising Star
# 2
Rising Star

Create a new data feed and choose, create new google sheet template. Than copy the contents of the old sheet to the new one. This should fix the issue.

 

Hope it helps.

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3 ERROR: File not found w/ Google Sheets

Follower ✭ ✭ ✭
# 3
Follower ✭ ✭ ✭

Thank you.  I did this but it did not help.  Waited 24 hours for review - still showing "not found"  ... it is not showing any other error.  It's as if it can't see the file even though it's there and the permissions are right.

 

Google says this is a system bug on their end, but I need solutions for my client!

3 ERROR: File not found w/ Google Sheets

Rising Star
# 4
Rising Star

Alternatively use a data feed plugin or management tool that exports the data. Instead of using a spreadsheet.

 

Hope it helps.

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3 ERROR: File not found w/ Google Sheets

Follower ✭ ✭ ✭
# 5
Follower ✭ ✭ ✭

Update:  Ended up just using manual upload.  No resolution from Google.  They were happy to just keep rejecting our feed without any more explanation.   They added a help page for the sheets->feed setup, but it is missing critical information.  I provided feedback.  Maybe some of this will help someone else someday.

3 ERROR: File not found w/ Google Sheets

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

I've got exactly the same problem. But when I tried to upload manually it rejected all my products saying they were duplicated. Grrrr! I've spent 4 hours on this today. What a waste of life.

3 ERROR: File not found w/ Google Sheets

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

Same issue here today! I'll try the manual upload, hopefully it works!

3 ERROR: File not found w/ Google Sheets

Rising Star
# 8
Rising Star

Make sure the file is shareable, go to the document top right corner, share to public and try again. This should work.

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3 ERROR: File not found w/ Google Sheets

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

Ah! Thank You. Shame Google can't mention this on the Merchant Center