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2 shopping questions regarding product feeds

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,

I use Kartrocket for my ecommerce website. I am unable to update product feeds, the error being " File type not supported:HTML"

Please note that the file is xml type and is given by kartrocket Google Product Feed Application.
Can you tell me what I might be doing wrong in this case?

Regards

1 Expert replyverified_user
Marked as Best Answer.
Solution
Accepted by topic author madhur a
March 2017

2 shopping questions regarding product feeds

[ Edited ]
Top Contributor
# 2
Top Contributor

no html is allowed within any submitted data -- all data must
be plain text, without any formatting, css, or html, whatsoever.

the single google-xml (feed) file, registered for the target-country,
should match the uploaded file-name, exactly, and end with .xml --
e.g.
current-uk-inventory.xml

also, there should be a download link, under the products-feeds-tab, after
clicking on the feed file's name, within the merchant-center-account -- to
allow the download and a direct inspection, of exactly what data is being
submitted; all google's rules, policies, and specifications for (google-xml)
feeds must be followed.

 

however, forum-members cannot look into any accounts or submitted
data and google typically does not support such third-party applications.

the best likely course would be to contact kartrocket-support directly,
or whoever is currently supporting that specific kartrocket application.

see also
https://support.google.com/merchants/#topic=3404777
https://support.google.com/merchants/answer/7052112
https://merchants.google.com/mc/feeds/dashboard?scope=products