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Discover how to select who is eligible to be in your experiment, and when they’re served experiment variations.
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Mobile Targeting Not Working

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi, I am currently running an experiment which is set to run on specific URL and on mobile devices only (see attached).optimize-screenshot.pngThe experiment previews as expected (changes shown on mobile preview only). But after pushing live I cannot see any changes no matter how many mobile devices I use, active users is also showing 0. Any idea what the issue could be here?

1 Expert replyverified_user

Mobile Targeting Not Working

Google Employee
# 2
Google Employee

Hi,

If you are still experiencing this issue, and are comfortable sharing your container public ID (GTM-XXXXX), we'd be happy to take a look.

Mobile Targeting Not Working

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi, thanks for getting back. I have since archived the experiment and got around the issue by hiding/showing the relevant elements on mobile.