Optimize
4.4K members online now
4.4K members online now
Understand the information in your Optimize reports and in your Google Analytics reports.
Guide Me
star_border
Reply

Why is there Goal Conversions on Telephone Numbers on Desktop?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

How can I be getting Goal Conversions for Telephone Number when just looking at Desktop. I've setup tracking to track when people click on a telephone number. And even it it's just setup as an Event.

 

Why would people click on a telephone number on a Desktop? Is this normal user behaviour?

Shouldn't there JUST be data for when using a Mobile?

Capture.JPG

1 Expert replyverified_user

Why is there Goal Conversions on Telephone Numbers on Desktop?

Top Contributor
# 2
Top Contributor

Hi Marilie, 

 

Some people like to speak with others over the phone instead of filling out a form - thus is human nature. 

 

But, if you want to double check the data to make sure your event is isn't prematurely firing or that the traffic is clean do the following: 

#1: Go to Behaviour Flow -> Create a Segment that selects your converting traffic -> Go to Advanced > Conditions > select Event Category or Action and type in your event. Now look at the flow and see if it looks normal. 

 

#2 Go to Acquisition -> Channels and Source/Medium and Referrals and select your goal and look at the data. 

Joshua, Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Re: Why is there Goal Conversions on Telephone Numbers on Desktop?

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Thank you for your feedback, I'll definitely follow the instructions you
provided and have a deeper look into this data.
--
*Kind Regards,*

*Marilie Doman*

Re: Why is there Goal Conversions on Telephone Numbers on Desktop?

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Thank you for your feedback, I'll definitely follow the instructions you
provided and have a deeper look into this data.
--
*Kind Regards,*

*Marilie Doman*

Re: Why is there Goal Conversions on Telephone Numbers on Desktop?

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Thank you for your feedback, I'll definitely follow the instructions you
provided and have a deeper look into this data.
--
*Kind Regards,*

*Marilie Doman*