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Can't see data from the point I have been given permissions?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi. I have been given full permissions on an account (I think). I can data before the day I was given permission but from that day forward the analytics are showing as zero ie no website traffic. However another person can see the data so the website is getting hits. Can anyone help?

 

thanks

 

Claire

Can't see data from the point I have been given permissions?

Follower ✭ ☆ ☆
# 2
Follower ✭ ☆ ☆

Hi @Claire H

There can be probability that you might be checking in a different view of the property or a date range can be an issue. As you've mentioned the other person can see the website data correctly, so the GA code is deployed correctly and its getting triggered.

So I would request you to check the view under Admin tab and select the proper date range.

 

Hope this helps!

Best,

Abdur