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How to gain access to Optimize 360?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hey, I received a message saying that I now have access to Optimize 360 which I'm excited to try. But the message was sent to a personal email account that does not have a Google account, and so it won't let me actually access Optimize. How do I get the access converted to another email address?

 

Thanks, Jon

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by Jason O (Community Manager)
December 2016

How to gain access to Optimize 360?

Community Manager
# 3
Community Manager

Hi Jon,

 

I recommend that you sign up for Google Optimize (g.co/optimize) using your preferred Google account. 

 

Best,

Jason

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How to gain access to Optimize 360?

Visitor ✭ ✭ ✭
# 2
Visitor ✭ ✭ ✭

I have the same problem. It doesn't actually say that's the problem though, but I did make that assumption as well.

Marked as Best Answer.
Solution
Accepted by Jason O (Community Manager)
December 2016

How to gain access to Optimize 360?

Community Manager
# 3
Community Manager

Hi Jon,

 

I recommend that you sign up for Google Optimize (g.co/optimize) using your preferred Google account. 

 

Best,

Jason

Re: How to gain access to Optimize 360?

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
When I do as you suggest it just brings me to a page to request an invite.
But I already have an invite.

How to gain access to Optimize 360?

Community Manager
# 5
Community Manager

Hi Jon,

 

We only whitelisted email addresses that were associated with a Google account. 

 

• Please go to: http://accounts.google.com 

• Sign out of your current account

• Login to with the email you signed up for Optimize with

• Recover your password if necessary

 

If the above doesn't work, I recommend that you add your preferred Google/GA email address to the signup form here: g.co/optimize.

 

We're looking at ways to improve the signup form in the future. 

 

Best,

Jason

Re: How to gain access to Optimize 360?

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
Hi Jason,

I signed up with a new email two weeks ago - still no access.

My original email that I received an invite to was not a gmail or Google
account - it was my private business domain... not sure how it snuck past
your whitelist process, but nevertheless your first suggestion will not
work.

Jon

How to gain access to Optimize 360?

Community Manager
# 7
Community Manager

I'm not sure how it got whitelisted and apologize for the false start. We're adding more users all the time and I expect the pace to accelerate in January, so hang in there a little longer. It's worth the wait. 

 

Thanks for your patience as we work through these kind of issues. 

 

- Jason

How to gain access to Optimize 360?

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

Hi Jason, 

 

Is there any way to check the status of an invitation? My client is a large newspaper/online publishing organization and would love to try the beta. They tried to gain access with google email addresses, several weeks ago. 

 

Thanks for any further info. 

 

Best

Andrej

How to gain access to Optimize 360?

[ Edited ]
Community Manager
# 9
Community Manager

Hello Andrej S,

 

Sorry, I don't have the way to check the status of an invitation at this time. 

 

Q: Do you already have access to Optimize? If yes, one workaround is to create a new Optimize account (from within your existing account), then click INVITE USERS and invite your client, then (optionally) have them delete you. They would get access to Optimize this way.

 

This is undocumented at this point but this works as of last week Smiley Happy 

 

Best,

Jason

How to gain access to Optimize 360?

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭

Thanks for the quick reply Jason, that's a great tip, seems to be working!

 

Best,

Andrej