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Experiment Stopped by System

[ Edited ]
K B
Visitor ✭ ✭ ✭
# 1
K B
Visitor ✭ ✭ ✭

We tried to run an experiment but the System stopped it immediately, before any sessions were logged.

 

Under the 'Activity' tab, we see:

   User: System

   Action: Experiment stopped

   Item type: Experiment

 

The interface gives us no information about why the system stopped the experiment. It gives no suggestions about how to fix this problem ourselves. Is anyone able to help diagnose why this might've happened?

 

**I should note that we do have another experiment running correctly now for about a week

2 Expert replyverified_user

Experiment Stopped by System

Google Employee
# 2
Google Employee

Thank you for reporting the problem.

 

Would it be possible to share your Optimize container ID (i.e. GTM-.....)

Experiment Stopped by System

K B
Visitor ✭ ✭ ✭
# 3
K B
Visitor ✭ ✭ ✭

Yes of course. GTM-M99W7C3

Marked as Best Answer.
Solution
Accepted by Jason O (Community Manager)
March

Experiment Stopped by System

Community Manager
# 4
Community Manager

Hello KB!

 

There are two scenarios where Optimize will end an experiment:

 

1. If you modify the goal that has been selected as the experiment's primary objective.
2. An experiment has run for 90 days.

 

These experiments will display an Action of "Ended" by User "System" in the Activity log.

 

https://support.google.com/360suite/optimize/answer/7343226