Optimize
5.6K members online now
5.6K members online now
Learn how to create your first experiment and get tips on creating A/B, redirect, and multivariate tests.
Guide Me
star_border
Reply

Experiment Running but No Visits

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hey there, was wondering if anyone could help me. We are running an experiment in Optimize, which is set up correctly, code implementation as far as we can see is correct, however there have been no visitors. There is a big exclamation mark that says something is wrong, but it won't outline what. Has anyone experienced this before and what have you done to solve this?

 

Thanks!

1 Expert replyverified_user

Experiment Running but No Visits

Follower ✭ ✭ ☆
# 2
Follower ✭ ✭ ☆

Does this count for the original version too or just for the variant?

Experiment Running but No Visits

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

I'm not sure, it just says something is wrong when I go to the reporting page. I am assuming it's both the original and variant.

Experiment Running but No Visits

Community Manager
# 4
Community Manager

Please post a screenshot of the exclamation point and some context on where/when you see it. Also, is this your first Optimize experiment? Or have you run others that got traffic? 

 

Best,

- Jason

Re: Experiment Running but No Visits

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Hello I have exactly the same problem:

"Something seems wrong
Your experiment is running but hasn't received visits."
 
 

Experiment Running but No Visits

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Hello!
I have the same problem too. I'll send you the screenshot. It is my second experiment and the other got traffic.

Experiment Running but No Visits

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

Same problem - Your experiment is running but hasn't received visits.

Experiment Running but No Visits

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

Hi 

 

I have the same problem. what should I do? 

Thanks 

Experiment Running but No Visits

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

Hi Jason

It seems that therer is a problem with this test

Can you help witt that?

 

Thanks

Experiment Running but No Visits

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭

Hi Bryan,

I am having same issue. My experiment works perfect in the editor mode but not in the live site.

I get the similar exclamation mark saying something went wrong. Just tried with a simple text change of a CTA. 

Any idea how to resolve this?

 

Regards,
Payal