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My Business
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For developers who are using the Google My Business API to manage locations
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reply to the specified review

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

How to remove false reviews?

 

2 Expert replyverified_user

reply to the specified review

Top Contributor
# 2
Top Contributor

Google only provides a mechanism to report reviews (the flag when you cursor over the reviewers name). Instructions here: https://support.google.com/business/answer/4596773?hl=en

 

They will only remove the review IF it violates their terms of service i.e. if it is demonstrably contrary to one of these rules: https://support.google.com/business/answer/4596773?hl=en

 

Beyond that Google will only remove a review with a court order or under some legal obligation. 

Re: reply to the specified review

Google Employee
# 3
Google Employee

Hi @Jill H,

 

We suggest you please check out this article on how to flag and fix inappropriate reviews.

 

Thanks,

The Google My Business API team