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a category issue for Canada

[ Edited ]
Top Contributor
# 1
Top Contributor

Hey  @ElizabethP & @Terry W

I edited htis thread in Februar 2018 (edited parts are in red now)

I came across this issue in here: Re: Akers Home Inspections

 

Investigation it I was able to replicate the issue of the user he reported not being able to get the category "home inspector" offered in Googles default list of categories for Canada.

 

The actual list of categories as listed in here in 2016 is outdated.
Search over there for "gcid:home_inspector" and you will see its encoded as "building inspector"

FWIW a new page giving you access to their categories would be 

https://pleper.com/index.php?do=tools&sdo=gmb_categories
Note searching on the according US related list "gcid:home_inspector" you will find it as "home inspector" though.

I personally consider it a category bug regarding "gcid:home_inspector" for the country Canada to escalate to Google.
As a workaround I recommend the user meanwhile specifying "building inspector" instead of "home inspector" as this workaround will surely handle his business page as any US business with the category "home inspector" - the "gcid:home_inspector" behind this category is the guarantee for it.

 

Hope google will fix this category issue for Canada asap

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile
3 Expert replyverified_user

Re: a category issue for Canada

[ Edited ]
Community Manager
# 2
Community Manager

Adding @GMB API Team to this thread as FYI and to see if they can add any insight here. 

Re: a category issue for Canada

Google Employee
# 3
Google Employee

Thanks @Helmut G for suggesting this workaround for Canada.

 

We’ll take a closer look at how we manage categories through the API for countries and post an update to this community when we’ve enhanced this capability in the API.

 

Thanks,

The Google My Business API team

Re: a category issue for Canada

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
We've noticed similar discrepancies between the two dashboards for the same location (https://support.google.com/business/answer/6104075?hl=en).

The category list for Canada indicates that gcid:auto_body_shop should display as "Car Body Shop". The Google My Business dashboard displays the category as "Car Body Shop", but the Google My Business Locations dashboard displays the category as "Auto Body Shop". Similar discrepancies happen for other categories as well, e.g. gcid:auto_glass_shop ("Windshield Repair Service" vs "Auto Glass Shop").
http://screencast.com/t/6xxPckwx6
http://screencast.com/t/IV5dAj7hlh

We confirmed that Google search results return the Google My Business Locations category name, i.e. Auto Body Shop, when searching in Canada, so it seems like the GMBL dashboard is displaying the correct category name while the other dashboard and the category list provide incorrect names. Do you have a sense of where this discrepancy might be coming from?

a category issue for Canada

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Hi @Helmut Geissler the link to categories in your 2016 post no longer works (404). Do you happen to know where these lists are currently located?

Having the same issue on an Australian site.

Many thanks

Re: a category issue for Canada

Top Contributor
# 6
Top Contributor

I edited the according post now and will close this thread  for any new replies @Allan B

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile