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Our GMB API project is giving conflicting review count in two different URL with same application/DB

[ Edited ]
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# 1
Visitor ✭ ✭ ✭

ORM G+ review Issue:

From last week onwards we are unable to reply for Google review comments which is hosted in azure websites

Not working URL: http://orm.azurewebsites.net

But is working in the beta version which is hosted newly with same build and database.

Working URL:  http://hasbro-orm-beta.azurewebsites.net

  1. ORM application -Not able to reply for few comments and getting a error message display as “comments is not updated for this review, this review may be deleted from the Google reviews “  but same comments are available in the G+ review( refer below screenshot)
  2. Due to above issue we are tried to reply the Google review directly via Google+ business pages then replied status is not updated in the ORM application.

Note:

But we tried with the same build file and database that are hosted in azure website to the local host or in new hosted in the azure website the ORM application able to reply.

The count and replied status are updated in the beta version URL and local hosted URL http://hasbro-orm-beta.azurewebsites.net

 

Screenshots and more info in the following link:

https://www.dropbox.com/s/i41v9k29g1d81md/ORM-%20Issue%20.docx?dl=0

 

1 Expert replyverified_user

Re: Our GMB API project is giving conflicting review count in two different URL with same applicatio

Google Employee
# 2
Google Employee

Hi @Jayasankar N,

 

Could you please confirm us if you are able to reply a review via the OAuth 2.0 Playground by following the Make a simple HTTP request guide?

 

Thanks,

The Google My Business API team