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Inconsistent Google Driving Direction Insights API Results and Mybusiness Dashboard

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,

 

I am getting inconsistent results from Driving Direction Metric Requests. The counts are exactly same as shown on the GMB dashboard for the location but getting different label/regions through apis. I am attaching screenshots of both GMB dashboard and API results for 7 and 30 days data. 

 

1. 7 days data

 

GMB dashboard                                                                  API output

 

API -1.png

 

 

Google - 1.png 

 

2. 30 Days Data

 

GMB dashboard                                                                  API output

Google - 2.png

 

 

API - 2.png   

 

 

 

 

 

 

 

Please help me out with this.

1 Expert replyverified_user

Re: Inconsistent Google Driving Direction Insights API Results and Mybusiness Dashboard

Google Employee
# 2
Google Employee

Hi @Rahul A,

 

We are investigating your issue and will get back to you with a response soon. Thanks for your patience.

 

Thanks,

Shalini, Google My Business API team

Inconsistent Google Driving Direction Insights API Results and Mybusiness Dashboard

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Thanks Shalini. 

 

Please keep me informed and let me know if you need any more information. This is really urgent.

Inconsistent Google Driving Direction Insights API Results and Mybusiness Dashboard

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Hi Salini, 

 

It's been 2 weeks. Could you let me know the current status on this ? This is really urgent.

Re: Inconsistent Google Driving Direction Insights API Results and Mybusiness Dashboard

Google Employee
# 5
Google Employee

Hi @Rahul A,

 

We investigated your issue and it’s working as Intended. Please confirm us if is this a continued error with any set of locations?

 

Thanks,

The Google My Business API team

Inconsistent Google Driving Direction Insights API Results and Mybusiness Dashboard

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Hi Shalini,

 

Google Mybusiness page shows 4 data points on the heat map but api only returns 2 data points that too 1 of them would be United States or the City name. I rarely get pincode data for location driving directions. Also api doesn't provide any hierarchy amongst the data but google mybusiness page data shows the data in a hierarchy.

 

Please confirm if this is the acceptable api behaviour.