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Google Reviews not pulling for a Business

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

We are using the GMB API to pull reviews for businesses that work with our Company. The following business, The Sun Tan Van has authorized our company to pull their reviews, they currently have 6, but when we pull using the API no reviews are showing. This isn't an issue for any of our other clients, was hoping someone could help?

 

Place ID: ChIJgxaCuol644kRNdRXFgdwOvY

1 Expert replyverified_user

Re: Google Reviews not pulling for a Business

Google Employee
# 2
Google Employee

Hi @Neel L,

 

We suggest you use the OAuth 2.0 Playground to try list all reviews for the specified location via the Google My Business API and do let us know if you are still not able to get the reviews for that particular location. This usually helps pinpoint where an application is passing the incorrect info.

 

Thanks,

The Google My Business API team

Re: Google Reviews not pulling for a Business

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi @Shalini S

 

We called the API directly and got the following response, as you can see the Reviews request returns an empty response. 

 

It doesn't seem to be an issue from our application. Please advise.

 

1. Request to get the location information:
curl -X GET https://mybusiness.googleapis.com/v3/accounts/115810940556289451455/locations/524996608838943380
Result:
Status Code 200
Body:
{
  "name": "accounts/115810940556289451455/locations/524996608838943380",
  "locationName": "The Sun Tan Van",
  "primaryPhone": "(508) 868-0123",
  "address": {
    "locality": "Boston",
    "administrativeArea": "MA",
    "country": "US",
    "postalCode": "02127"
  },
  "primaryCategory": {
    "name": "Tanning Salon",
    "categoryId": "gcid:tanning_studio"
  },
  "websiteUrl": "http://suntanvan.me/http://",
  "locationKey": {
    "plusPageId": "101439869833365821934",
    "placeId": "ChIJgxaCuol644kRNdRXFgdwOvY"
  },
  "photos": {},
  "latlng": {
    "latitude": 42.3380441,
    "longitude": -71.0477064
  },
  "openInfo": {
    "status": "OPEN",
    "canReopen": true
  },
  "locationState": {
    "canUpdate": true,
    "canDelete": true,
    "isDisconnected": true
  },
  "metadata": {
    "mapsUrl": "https://maps.google.com/maps?cid=17742616857721426997"
  },
  "languageCode": "en",
  "priceLists": [
    {
      "labels": [
        {
          "displayName": "Bridal",
          "description": "At STV, we specialize in a natural, glowing look for brides and their bridal party. We understand the importance of looking like yourself, just enhanced on your special day. We will work with you to create a custom color, so feel free to pop a bottle of champagne and let us come to you!",
          "languageCode": "en"
        }
      ],
      "sourceUrl": "http://places.singleplatform.com/the-sun-tan-van/menu?ref=google",
      "sections": [
        {
          "labels": [
            {
              "displayName": "Services",
              "languageCode": "en"
            }
          ],
          "items": [
            {
              "labels": [
                {
                  "displayName": "Pre-Wedding Consultation",
                  "description": "Try out your custom color ahead of time, ideally 1-2 days before your engagement photos, bachelorette party, or at least 2 weeks before your wedding. Free Tan Extender Lotion when you book your bridal party appointment.",
                  "languageCode": "en"
                }
              ],
              "price": {
                "currencyCode": "USD",
                "units": "65"
              }
            },
            {
              "labels": [
                {
                  "displayName": "Bridal Tan",
                  "description": "Don't stress about juggling appointments before your big day. With our mobile tanning, we can easily work around your schedule and come wherever you need us. We recommend booking your appointment 1-2 days before your wedding. *50% off your honeymoon tan. Additional fee may apply for travel outside the Boston area. Contact us for more information.",
                  "languageCode": "en"
                }
              ],
              "price": {
                "currencyCode": "USD",
                "units": "80"
              }
            }
          ]
        }
      ]
    },
    {
      "labels": [
        {
          "displayName": "Products",
          "description": "We use an organic solution developed by Aviva Labs. The solution is oil, alcohol, and fragrance free. The top two ingredients are Dihydroxyacetone (DHA), a sugar derivative and bronzer.",
          "languageCode": "en"
        }
      ],
      "sourceUrl": "http://places.singleplatform.com/the-sun-tan-van/menu?ref=google",
      "sections": [
        {
          "labels": [
            {
              "displayName": "Product",
              "languageCode": "en"
            }
          ],
          "items": [
            {
              "labels": [
                {
                  "displayName": "Skin Glow Tan Extender",
                  "description": "is a moisturizing lotion with DHA that helps protect and extend the life of your tan. Not all moisturizers are designed for sunless tanning, and contain ingredients that actually increase fading and discoloration. Using Skin Glow Tan Extender, you will notice less fading and more even skin tone for the life of your tan.",
                  "languageCode": "en"
                }
              ],
              "price": {
                "currencyCode": "USD",
                "units": "20"
              }
            },
            {
              "labels": [
                {
                  "displayName": "Deep Clean Pecan Shell Exfoliant",
                  "description": "is designed specifically for spray tanning. This pre-tan product allows you to extend the life of your tan for up to 3 days. Its non-abrasive formula removes dead skin cells without leaving an oily residue, which inhibits the development of your tan. It is gentle enough to use on both your face and your body.",
                  "languageCode": "en"
                }
              ],
              "price": {
                "currencyCode": "USD",
                "units": "20"
              }
            },
            {
              "labels": [
                {
                  "displayName": "The Sun Tan Van Vanilla Chapstick",
                  "description": "Keep your lips moisturized all year round with The Sun Tan Van Vanilla Chapstick. The STV chapstick provides protection to your lips from the harmful rays of the sun with SPF 15.",
                  "languageCode": "en"
                }
              ],
              "price": {
                "currencyCode": "USD",
                "units": "2"
              }
            },
            {
              "labels": [
                {
                  "displayName": "The Sun Tan Van Hoodie",
                  "description": "is the ideal accessory to throw on after your spray tan, on the way to the gym, or just on a chilly day. It's fleece lining and relaxed fit make it the most comfortable lounge wear.",
                  "languageCode": "en"
                }
              ],
              "price": {
                "currencyCode": "USD",
                "units": "35"
              }
            }
          ]
        }
      ]
    },
    {
      "labels": [
        {
          "displayName": "Services",
          "languageCode": "en"
        }
      ],
      "sourceUrl": "http://places.singleplatform.com/the-sun-tan-van/menu?ref=google",
      "sections": [
        {
          "labels": [
            {
              "displayName": "Services",
              "languageCode": "en"
            }
          ],
          "items": [
            {
              "labels": [
                {
                  "displayName": "The STV Original Tan",
                  "description": "The classic sunless tanning solution takes 8-10 hours to develop. During this time, you should avoid any contact with liquid on your skin.",
                  "languageCode": "en"
                }
              ],
              "price": {
                "currencyCode": "USD",
                "units": "65"
              }
            },
            {
              "labels": [
                {
                  "displayName": "The STV Rapid Tan",
                  "description": "Freedom to control your color. Shower or sweat as early as 1.5-2 hours after your appointment. The longer you wait to shower, the darker you become. Continue with your day without ruining your tan.",
                  "languageCode": "en"
                }
              ],
              "price": {
                "currencyCode": "USD",
                "units": "75"
              }
            },
            {
              "labels": [
                {
                  "displayName": "STV Packages",
                  "description": "Purchase 3 tans and receive 50% off your 4th tan. *Free STV tank top when you purchase a package.",
                  "languageCode": "en"
                }
              ],
              "price": {
                "currencyCode": "USD",
                "units": "228"
              }
            },
            {
              "labels": [
                {
                  "displayName": "Want to tan for less? Host a tanning party!",
                  "description": "Perfect for bridal parties to bachelorette parties. Let us come to you and get the party started with a healthy glow! Book for a group of 4 or more and everyone tans",
                  "languageCode": "en"
                }
              ],
              "price": {
                "currencyCode": "USD",
                "units": "45"
              }
            }
          ]
        }
      ]
    }
  ]
}
2. Request to get the reviews for this location:
curl -X GET https://mybusiness.googleapis.com/v3/accounts/115810940556289451455/locations/524996608838943380/reviews
Status Code 200
Body:
{}

Thanks,

Ajith

Re: Google Reviews not pulling for a Business

Google Employee
# 4
Google Employee

Hi @Ajith K,

 

The http request you mentioned in your post is only valid if the specified location is verified, so make sure the location you are trying to access for reviews isverified.

 

Thanks,

The Google My Business API team