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Google API vs manual workflow issues - how to tackle?

[ Edited ]
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# 1
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Context: location management company for enterprises

  • GMB is missing more hierarchy level --> partner verification
    • This will give Google the ability to have a single point of contact for X enterprises
      • reduce contact moments for g-support
      • improve data quality on partner level

Google API is definitely a benefit is some ways: automatic ingestion/submission, database sync with GMB, automatic bulk verification request, etc. But there are still some issues to be tackled:

  • Still too much manual work;
    • Google Updates
    • Access needed
      • Brand verification --> Access needed. A brand should be able to claim all of their locations if they are willing, due centralized location management and their franchisees as manager.
    • Access requests
    • Randomly: disabled / suspended locations
    • Duplicates: opposite street, 1 brand - different categories, etc.
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Re: Google API vs manual workflow issues - how to tackle?

Google Employee
# 2
Google Employee

Hi @Sinem T,

 

Thank you for your input regarding the features for Google My Business UI and the Google My Business API! We will keep a note for your scenario in future improvements and we’ll announce new features of the Google My Business API when they become available on both this board and the Google Developers site.

 

Thanks,

Shalini, Google My Business API team

Google API vs manual workflow issues - how to tackle?

[ Edited ]
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# 3
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Hi @Shalini S,

 

I know it's an old request and it may still be under review by the API team, but meanwhile it would be most helpful if we could at least provide our company's GMB managers direct access to the locations' profiles in the new UI from our CMS interface. This would allow more productivity by finding the right profile faster without having to go though the whole filter/search/open workflow in the UI so they can perform directly the operations that are not currently supported by the API.

 

By that I mean : would it be possible to provide the new interface url to a managed location's profile, since the new UI uses a totally new set of location IDs as url parameters that are not available through the API ?

This could be for instance published in the locations details within either the LocationKey or Metadata properties.

 

Thanks in advance for your consideration.

Max.
--------------------------
25 avenue M.Dassault, FR-93770 Montfermeil

 

 

 

 

Re: Google API vs manual workflow issues - how to tackle?

Google Employee
# 4
Google Employee

Hi @Max B,

 

I'm discussing with the team regarding your query to see if it is possible to provide a new interface url to manage location's profile. I will follow up with you shortly. Thanks for your patience.

 

Thanks,

The Google My Business API team