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Google API vs manual workflow issues - how to tackle?

[ Edited ]
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# 1
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Context: location management company for enterprises

  • GMB is missing more hierarchy level --> partner verification
    • This will give Google the ability to have a single point of contact for X enterprises
      • reduce contact moments for g-support
      • improve data quality on partner level

Google API is definitely a benefit is some ways: automatic ingestion/submission, database sync with GMB, automatic bulk verification request, etc. But there are still some issues to be tackled:

  • Still too much manual work;
    • Google Updates
    • Access needed
      • Brand verification --> Access needed. A brand should be able to claim all of their locations if they are willing, due centralized location management and their franchisees as manager.
    • Access requests
    • Randomly: disabled / suspended locations
    • Duplicates: opposite street, 1 brand - different categories, etc.
1 Expert replyverified_user

Re: Google API vs manual workflow issues - how to tackle?

Google Employee
# 2
Google Employee

Hi @Sinem T,

 

Thank you for your input regarding the features for Google My Business UI and the Google My Business API! We will keep a note for your scenario in future improvements and we’ll announce new features of the Google My Business API when they become available on both this board and the Google Developers site.

 

Thanks,

Shalini, Google My Business API team