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Different address on GMB and Maps

[ Edited ]
Follower ✭ ✭ ☆
# 1
Follower ✭ ✭ ☆

Hi,

 

We're sending this address to the GMB API in a PATH request for a given business:

 

"address":{"country":"GB", "locality":"London", "postalCode":"W1B 5AN", "addressLines":["20 Air Street"]}

The request is completed successfully and the address is stored on the GMB UI as: "20 Air Street, London W1B 5AN"

 

Screen Shot 2017-05-17 at 18.47.14.png

 

The problem is that for a strange reason it appears on google maps as 4th floor, 5AN,, 20 Air St, Soho, London W1B, UK

 

Screen-Shot-2017-05-16-at-18.50.11.jpg

 

What can we do to fix it? It would be nice to fix it via API, please! Using the UI is not an option for us because we're managing ~5000 business locations for different clients.


Thanks! :)

1 Expert replyverified_user

Re: Different address on GMB and Maps

Google Employee
# 2
Google Employee

Hi @David R,

 

Our team is looking into this and we’ll get back to you with a solution soon. Thanks for your patience!

 

Thanks,

The Google My Business API team

Different address on GMB and Maps

Follower ✭ ✭ ☆
# 3
Follower ✭ ✭ ☆

Hi Shalini,

 

Any update on this? Thanks!

Re: Different address on GMB and Maps

Google Employee
# 4
Google Employee

Hi @David R,

 

Our team is still working on this. I'll let you know as soon as they have an update on this.

 

Thanks,

The Google My Business API team

Different address on GMB and Maps

Follower ✭ ✭ ☆
# 5
Follower ✭ ✭ ☆

Hi again Shalini,

 

Any update on this? Thanks!

Re: Different address on GMB and Maps

Google Employee
# 6
Google Employee

Hi @David R,

 

Our system showing your address as 4th floor, 5AN, 20 Air Street, London W1B, United Kingdom on Map, please confirm us if your business is not on 4th floor?

 

You should be able to update your address by sending a patch request in the Google My Business API but if you are still not able to update your address via GMB API, we suggest you dropping a pin for your business location through the Google My Business UI.

 

Thanks,

The Google My Business API team

Different address on GMB and Maps

[ Edited ]
Follower ✭ ✭ ☆
# 7
Follower ✭ ✭ ☆

Hi @Shalini S,

 

The problem is not the 4th floor... The problem is that via GMB API we're sending this address:

20 Air Street, W1B 5AN London, United Kingdom

But it's appearing on maps as:

4th floor, 5AN,, 20 Air St, London W1B, United Kingdom

Why is this happening? We want the same address in maps that in GMB

 

Thanks

Re: Different address on GMB and Maps

Google Employee
# 8
Google Employee

Hi @David R,

 

We suggest you post your questions regarding business information discrepancies on Google on the Basics for Business Owners board for more help.

 

Thanks,

The Google My Business API team