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API has different / wrong data compared to My Business Website

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi again,

 

we're getting different numbers from the api compared to the statistics on https://business.google.com/. Could you please clearify, why this is the case so we can explain it to our customers? They're a bit confused and so are we. This happens on all accounts of our customers and all locations.

 

Here's an example for a random one of our customer's locations. We compared the numbers from https://business.google.com/ ("last month" => January 2018) with those we got from the API for the following time range:

 

 
'timeRange' => [
    'startTime' => '2018-01-01T00:00:00Z',
    'endTime' => '2018-01-31T23:59:59Z',
],


Results:

 

  • QUERIES_DIRECT + QUERIES_INDIRECT = 15.183 (API: 18.165) 
  • VIEWS_SEARCH = 24.300 (API: 28.287)
  • VIEWS_MAPS = 204.000 (API: 142.640)
  • ACTIONS_WEBSITE = 196 (API: 240)
  • ACTIONS_PHONE = 104 (API: 117)
  • ACTIONS_DRIVING_DIRECTIONS = 1.230 (API: 1.349)
 
Thanks for any help on this issue!

Pelle
 
 
1 Expert replyverified_user

Re: API has different / wrong data compared to My Business Website

Google Employee
# 2
Google Employee

Hi @Pelle B,

 

Could you please provide us some location (ids) examples where you are experiencing this issue so that we can help you troubleshoot your issue further.

 

Thanks,

The Google My Business API team

Re: API has different / wrong data compared to My Business Website

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi @Shalini S

 

and thanks again for the quick reply! You're doing awesome work here :-)

 

The location from the test above is

 

accounts/107473811531534541512/locations/5761795122091191854

I'll send some more later on.

 

Cheers

 

 

 

Re: API has different / wrong data compared to My Business Website

Google Employee
# 4
Google Employee

Hi @Pelle B,

 

Thank you providing us location examples. We will investigate the issue you reported and will follow up with a response shortly.

 

Thanks,

The Google My Business API team