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500 UNKNOWN responses from the GMB API

[ Edited ]
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# 1
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In the last week, we've gotten 10 `500 UNKNOWN` responses from the GMB API when POSTing to https://mybusiness.googleapis.com/v3/{name=accounts/*/locations/*/reviews/*}/reply.

 

We also received a `400 FAILED_PRECONDITION` with the message "This operation is not supported for unclaimed locations." response from the same endpoint when replying to a review on a location that we got back from the `https://mybusiness.googleapis.com/v3/{name=accounts/*}/locations` endpoint.

 

It would seem that both of these responses have been incorrect, and for the most part trying them again has resulted in a `200 OK`. Feel free to reach out and we can provide more details in a private channel.

1 Expert replyverified_user

Re: 500 UNKNOWN responses from the GMB API

Google Employee
# 2
Google Employee

Hi @Jason B,

 

Please confirm us if is this a continued error with any particular location, or was it transient?

 

Thanks,

The Google My Business API team

500 UNKNOWN responses from the GMB API

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# 3
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The first case (500 UNKNOWN) seems to be transient, but the 2nd case (400 FAILED_PRECONDITION) has persisted with a particular location. 

Re: 500 UNKNOWN responses from the GMB API

Google Employee
# 4
Google Employee

Hi @Jason B,

 

We’ll send you a separate email for more information.

 

Thanks,

The Google My Business API team

500 UNKNOWN responses from the GMB API

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# 5
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Great. I haven't seen an email yet, but look forward to further troubleshooting this issue. 

500 UNKNOWN responses from the GMB API

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# 6
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@Shalini S any news regarding this issue? We've continued to see these transient errors when trying to post responses.