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One of our AdWords links goes to blank page

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello All.

 

I'm going nuts trying to figure this out. We have an AdWords ad with a URL pointing to "rfedistribution.com/parts/". Clicking on the ad sends the visitor to the URL with the gclid. Only problem is that the webpage shows a blank page. I've appended the original URL with a test gclid and all shows up just fine. If you copy the complete AdWords generated URL (including gclid) that was showing a blank page and paste it into a new address bar, the page will show up just fine.

 

If I change the AdWords ad URL to just "rfedistribution.com" and then click on the ad once all is approved, everything shows up just fine.

 

Is there something within the "rfedistribution.com/parts/" that's causing the blank page to display?

 

Any ideas?

 

Your help is very much appreciated.

 

-Sam

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Accepted by topic author Sam V
October 2016

One of our AdWords links goes to blank page

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

I think I identified the problem that's causing the blank page if anyone else is experiencing this. I changed it up so all of my pages have .html and all seems to be fine. I changed the AdWords link from "http://rfedistribution.com/parts/" to "http://rfedistribution.com/parts.html" and the link showed up without any issues. Maybe this is the solution or at least a workaround.

 

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One of our AdWords links goes to blank page

Top Contributor
# 2
Top Contributor

Hi @Sam V,

 

It sounds like you're doing everything correctly. If you tested the URL with a gclid directly and it's working, is there any chance there is something funny on your end?  Did you test this in multiple browsers - is it a mobile & desktop issue?  

 

The site loaded for me fine, with or without test gclid.  

 

-Tommy

 

Tommy Sands, AdWords Top Contributor | Community Profile | Twitter | Philly Marketing Labs
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer.’

One of our AdWords links goes to blank page

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi Tommy,

 

Thanks for your reply.

 

I've tested the "rfedistribution.com/parts/" AdWords URL on both Chrome and Firefox and both end up with the blank page. But if I go ahead and copy the whole link URL (with gclid) and paste it into a new tab or window, I will see the page without any issues. The page loaded up just fine when I clicked on the AdWords link on my mobile device but now the AdWords ad isn't appearing on my mobile search. I've asked friends to perform keyword searches and clicking on our AdWords ad and they also see a blank page.

 

When I changed the AdWords URL to just "rfedistribution.com" I don't have any issues at all.

 

-Sam

Marked as Best Answer.
Solution
Accepted by topic author Sam V
October 2016

One of our AdWords links goes to blank page

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

I think I identified the problem that's causing the blank page if anyone else is experiencing this. I changed it up so all of my pages have .html and all seems to be fine. I changed the AdWords link from "http://rfedistribution.com/parts/" to "http://rfedistribution.com/parts.html" and the link showed up without any issues. Maybe this is the solution or at least a workaround.