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Learn how to set up goals and Ecommerce tracking, verify accuracy of attribution traffic sources, and discuss funnel visualization, Multi-Channel Funnels, the Goal Flow Report, and Enhanced Ecommerce
 
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Trying to process order refunds but nothing happens.

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi all,

 

We've had a few fraud orders in the last few days and due to their high value amounts they really skew our reporting numbers. Each day this week I've uploaded the CSV file in the data import just like everyone says to do but the refund never shows?

 

I want to refund a whole order and it says I then only need to upload the Transaction ID data. The data import section on GA looks like this.

 

screenshot-analytics.google.com 2016-02-11 11-42-19.jpg

 

and the CSV file being uploaded looks like this.

 

excel.jpg

 

When I click on manage uploads in GA it says that it's completed but nothing ever shows? I've waited for over 24 hours each time but nothing ever shows in the Sales Performance under Refunds.

screenshot-analytics.google.com 2016-02-11 11-44-16.jpg

 

We've got the Universal Analytics tracking code in and Enhanced E-commerce settings is on too.

 

Anyone got any ideas on what to try? Cheers!