Analytics
1.7K members online now
1.7K members online now
Learn how to set up goals and Ecommerce tracking, verify accuracy of attribution traffic sources, and discuss funnel visualization, Multi-Channel Funnels, the Goal Flow Report, and Enhanced Ecommerce
 
Guide Me
star_border
Reply

Returning directly to a checkout step

Badged Google Partner
# 1
Badged Google Partner

Hello fellow analysts,

 

Say I have a three-step checkout. What happens when someone makes it to the second step, leaves, then comes back after session expiration straight to the second step of checkout? How does Enhanced Ecommerce handle reporting in these cases?

 

Thank you!

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Honza F
October 2016

Re: Returning directly to a checkout step

Top Contributor
# 2
Top Contributor
Hi,

In that case one session will be counted as a session that abandoned the funnel at the second step and another session that entered the funnel at the second step. https://support.google.com/analytics/answer/6014872?hl=en#cba

Hope this helps.

Arnold Majlath, Google Analytics Top Contributor
Was my response helpful? If yes, please accept it as solution.
Circle Me On Google+ | Visit me @ Redfly Digital

View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author Honza F
October 2016

Re: Returning directly to a checkout step

Top Contributor
# 2
Top Contributor
Hi,

In that case one session will be counted as a session that abandoned the funnel at the second step and another session that entered the funnel at the second step. https://support.google.com/analytics/answer/6014872?hl=en#cba

Hope this helps.

Arnold Majlath, Google Analytics Top Contributor
Was my response helpful? If yes, please accept it as solution.
Circle Me On Google+ | Visit me @ Redfly Digital

Returning directly to a checkout step

Badged Google Partner
# 3
Badged Google Partner

Thank you! It all seems clearer now.

 

Re: Returning directly to a checkout step

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Since this post is a year old, I'm not sure I'll get a response.  What if they return to the checkout process, but the checkout process is 3 steps on the same page?

 

How would you explain more Sessions with Transactions below the white line being greater than the Sessions from the previous step?

Screen Shot 2017-10-19 at 11.27.53 AM.png