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Our custom UTMs are not showing up in in our Google Analytics Reports

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I've seen quite a few items on this topic but no real resolution that fits with my use case. Below I've listed the link that I have setup, but this is an issue I'm having for several campaigns. I am using the Google URL Builder for the campaign and filling out all of the information needed to track, but nothing is showing up in our Campaigns. Some help on this would be great;

 

https://www.lenderlive.com/#utm_source=LinkedIn%20%22Rick%20Seehausen-%20Housing%20Wire%20Video)&utm...

 

From what I can tell, the UTMs are setup correctly. Not sure what is missing or why it's not working. We have GA setup on our website which is based on DNN. Not sure if that helps to know.

 

Thanks in advance for your expertise!

1 Expert replyverified_user

Re: Our custom UTMs are not showing up in in our Google Analytics Reports

[ Edited ]
Top Contributor
# 2
Top Contributor

Hi :-)

The site is using the legacy ga.js version of the tracking code.

Append the parameters with a ? instead of a # character

The ga.js version of tracking code does not recognize utm parameters

appended with a # by default (the current Universal analytics.js does)

 

eg:

https://www.lenderlive.com/?utm_source=LinkedIn%20%22Rick%20Seehausen-%20Housing%20Wire%20Video)&utm...

Bronwyn Vourtis, Google Analytics Top Contributor
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Our custom UTMs are not showing up in in our Google Analytics Reports

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Thanks for that response. I will do this moving forward.

 

Have a great day.

Re: Our custom UTMs are not showing up in in our Google Analytics Reports

[ Edited ]
Top Contributor
# 4
Top Contributor

Hi @Deidre E :-)

 

Quick afterthought.. 

if you modify the tracking code snippet to include  _gaq.push(['_setAllowAnchor', true]);

then it should also recognize utm parameters appended with a # instead

eg

<script type="text/javascript">
			      var _gaq = _gaq || [];
			      	_gaq.push(['_setAccount', 'UA-13187307-1']);
				_gaq.push(['_setAllowAnchor', true]); 
			      	_gaq.push(['_trackPageview']);
			 
			      (function() {
				    var ga = document.createElement('script'); ga.type = 'text/javascript'; ga.async = true;
				    ga.src=('https:' == document.location.protocol ? 'https://' : 'http://') + 'stats.g.doubleclick.net/dc.js';
				    var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(ga, s);
			      })();
</script>

 https://developers.google.com/analytics/devguides/collection/gajs/methods/gaJSApiCampaignTracking#_g...

 

 

Bronwyn Vourtis, Google Analytics Top Contributor
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