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Not able to see Desktop Visitors

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi All,

 

I recently migrated my site to magento and after that I am facing lot of problem with GA data. Adwords session are not recorded and on top of that I am not able to see visitors coming from Desktop although mobile visitors are visible to me.

 

Need  help here!! Any help would be appreciated.

 

1 Expert replyverified_user

Re: Not able to see Desktop Visitors

Top Contributor
# 2
Top Contributor
Hi Annu,

some possible reasons:
1. AdWords - may be that your new migrated site redirects to a new URL and strips out the gclid parameter e.g. domain.com/pageA?gclid=1234 to domain.com/category/pageA
2. If you have a problem with a device category - do you have a separate desktop and mobile theme? Is GA code present on both (this can also explain #1)

Kind regards,
Zorin
Web analyst @ escapestudio.net

Re: Not able to see Desktop Visitors

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Thanks Zorin,

I don't have separate desktop & mobile theme. I think most probably point no. 1 should resolve my problem. I am going to route it to my developer and let's see what comes out after that.