Analytics
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No analytics goal after redirect from outside source

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# 1
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We put the analytics code on the thank you page. The analytics doesn't show up any goals. But its always appeared on the landing page. Since we using the html form that send the data to outside server then redirect back to our thank-you page. Can I ask that this method have any effects on analytics goal or not?

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Accepted by topic author Chaiwat S
January 2017

No analytics goal after redirect from outside source

[ Edited ]
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# 4
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Hi @Chaiwat S, ok I see. Have you checked if you have any pageviews of the thank-you page in Analytics; go to Behavior > Site content > All pages and search for your thank-you page. If you have pageviews for the thank-you page it might be the configuration of the goal that is the problem; you can try "Begins with" instead of "Equals to" if your URL adds a customer number for example. 

 

If you don't have any pageviews for your thank-you page there's probably a problem with the implementation of your Analytics code on that page.

 

Since your conversion process leaves the site you might also want to implement cross-domain tracking to be able to see the source of your customers. Check out these resources for that:

1) https://developers.google.com/analytics/devguides/collection/analyticsjs/cross-domain

2) https://www.optimizesmart.com/cross-domain-tracking-in-universal-analytics-demystified/

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No analytics goal after redirect from outside source

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# 2
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Hi Chaiwat,

Assuming that you've added the Analytics tag on all pages of your site including the thank you page, you then also have to configure the goal in Analytics. Did you do this? If not you go to the Admin tab and click Goals under View. Then add destination goal with your URI as destination (for example: /thank-you). Your conversions should then start showing up in the stats.

 

Thanks

Tobias 

No analytics goal after redirect from outside source

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# 3
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@Tobias T Thanks you. We did that already. But still not showing up. But even we submit form outside our website (Landing page -> Submit form to CRM ->Redirect back to thank you page) It's still tracking by GG analytics right?

Marked as Best Answer.
Solution
Accepted by topic author Chaiwat S
January 2017

No analytics goal after redirect from outside source

[ Edited ]
Follower ✭ ☆ ☆
# 4
Follower ✭ ☆ ☆

Hi @Chaiwat S, ok I see. Have you checked if you have any pageviews of the thank-you page in Analytics; go to Behavior > Site content > All pages and search for your thank-you page. If you have pageviews for the thank-you page it might be the configuration of the goal that is the problem; you can try "Begins with" instead of "Equals to" if your URL adds a customer number for example. 

 

If you don't have any pageviews for your thank-you page there's probably a problem with the implementation of your Analytics code on that page.

 

Since your conversion process leaves the site you might also want to implement cross-domain tracking to be able to see the source of your customers. Check out these resources for that:

1) https://developers.google.com/analytics/devguides/collection/analyticsjs/cross-domain

2) https://www.optimizesmart.com/cross-domain-tracking-in-universal-analytics-demystified/

No analytics goal after redirect from outside source

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# 5
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@tobias Thanks a lot!