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Missing checkout step in Checkout behaviour

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭


I currently face a similar issue as solved in this topic: need your help with this.

The setup was done with GTM and coded dataLayer in the website, but I somehow do not see any data in a couple of checkout steps I definied:

The data I see comes from physical pages, but there are three steps in between which I call non-physical, because they are triggered on the page of the step before, but only for selected products/orders.

For instance, if the client orders to many pieces and we are not able to deliver all at once an option field is shown on the shipping address page and the client chooses to wait for the whole order to be ready for shipping or to get it in two steps, but immediately.

All three steps have default values and are called when using the GTM debugger (see:, but I still cannot see any data in Google Analytics. Do I need to define every single step within the main checkout dataLayer as well and how can this be pushed (more than one step on a page)?

I am looking forward for your help and appreciate every hint.

Best Regards,