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Issue with Goals

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

am looking for help on a little technical issue I am having with Goals in Analytics.

I created the triggers and tag in GTM to track clicks on mailto: in order to track people clicking on the emails in Analytics. I then created Goals in Analytics to segment the data. The issue is that the GTM shows the tags firing, Analytics shows in Real Time Events that the clicks on emails are registering, but in Goals, it still appears as 0. It has been like this for over a week.

I do not understand why it isn't populating the Goals when everything else shows it is working properly. Can anyone help?

1 Expert replyverified_user

Re: Issue with Goals

Top Contributor
# 2
Top Contributor
Hi Jorge,

does the goal have the correct settings inside GA Goal admin settings? Meaning Category or Action or Label or combination of these three values?

Kind regards,
Zorin
Web analyst @ escapestudio.net