Analytics
2.3K members online now
2.3K members online now
Learn how to set up goals and Ecommerce tracking, verify accuracy of attribution traffic sources, and discuss funnel visualization, Multi-Channel Funnels, the Goal Flow Report, and Enhanced Ecommerce
 
Guide Me
star_border
Reply

Inflated number of goals being tracked

Follower ✭ ✭ ☆
# 1
Follower ✭ ✭ ☆

Hi,

 

I'm having an issue in my Analytics account.

I've setup a goal as the following:

 

Goal details equals to:

 

/page/signup/confirmation

 

And the above is the confirmation page where a user lands after completing a form in the previous step (it's a free sign-up form).

 

The problem is that I'm seeing quite a high number of conversions but not actually receiving all of these form-confirmations on the back-end so it seems to me that the goal tracking must be incorrect, but I can't see why. It's also unlikely to be spammers for example as I would have been notified of these signups.

 

Thanks for any help

1 Expert replyverified_user

Re: Inflated number of goals being tracked

Visitor ✭ ✭ ✭
# 2
Visitor ✭ ✭ ✭
Hi Matt,

Could you tell us your website, I'd like to make a test.

Regards,

Carlos Terroba Nicolás
Digital Analyst - everis
Madrid (Spain)

Re: Inflated number of goals being tracked

Top Contributor
# 3
Top Contributor
Hi Matt,

Is it possible to load your confirmation page directly without completing the form? You can check if the previous page is always your form page.
Also users may reload the page after the session has expired and this triggers a new goal.

Arnold Majlath, Google Analytics Top Contributor
Was my response helpful? If yes, please accept it as solution.
Circle Me On Google+ | Visit me @ Redfly Digital

Re: Inflated number of goals being tracked

Follower ✭ ✭ ☆
# 4
Follower ✭ ✭ ☆
Just checked and it's not possible to load; I get 302 redirected to the homepage when I try to access that URL.
I also couldn't find it via the HTML sitemap, not sure if an XML sitemap exists.

I realise users could refresh the page / bookmark it for later but I think that's unlikely to be the reason for the number of goals tracked - it's about double the amount it should be.

Thanks for the help
Marked as Best Answer.
Solution
Accepted by topic author Matt T
February 2016

Re: Inflated number of goals being tracked

Top Contributor
# 5
Top Contributor
Can you check the unique pageviews for the confirmation page if it matches the number of signups?
In Behavior -> Site Content -> All Pages

Arnold Majlath, Google Analytics Top Contributor
Was my response helpful? If yes, please accept it as solution.
Circle Me On Google+ | Visit me @ Redfly Digital

Re: Inflated number of goals being tracked

Follower ✭ ✭ ☆
# 6
Follower ✭ ✭ ☆
Hi Arnold,

Yes just checked this - for the UK profile there was just 1 extra unique view versus goals.
For the German profile the number of unique visits matched the number of goals.

I'm guessing this makes it seem like it's working fine?

Re: Inflated number of goals being tracked

Top Contributor
# 7
Top Contributor
Hi Matt,

Yes, it seems that the goal is working properly.

Arnold Majlath, Google Analytics Top Contributor
Was my response helpful? If yes, please accept it as solution.
Circle Me On Google+ | Visit me @ Redfly Digital