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Learn how to set up goals and Ecommerce tracking, verify accuracy of attribution traffic sources, and discuss funnel visualization, Multi-Channel Funnels, the Goal Flow Report, and Enhanced Ecommerce
 
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How to track paypal customers who are facing problem at paypal step?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭
Hello Experts,

For my Ecommerce website I got a complaint from few customers that after checkout step 1 my customer do payment via paypal and when they login to paypal they go back to again checkout step 1.

My query is how to track such things in analytic? As we don't have control if customer go to paypal page.

Any solution?

Thanks!

Re: How to track paypal customers who are facing problem at paypal step?

Explorer ✭ ✭ ✭
# 2
Explorer ✭ ✭ ✭
Hey,

Check this out, may be you would find something helpful
http://marketlytics.com/blog/accurately-integrate-paypal-with-google-analytics-ecommerce?rq=paypal

Good luck

Re: How to track paypal customers who are facing problem at paypal step?

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Hi Noman,

No given post is not solution for me. I am looking for how to set up goal of paypal after checkoutstep 1 visitor click on paypal button and new pop up open with url like this -https://www.sandbox.paypal.com/checkoutnow?token.....then after I enter credentials it show be button of "continue" then it takes me to -/CheckoutStep2paypal.aspx here it required phone number then it takes me to ExpressPaypalProcessing.aspx?......then thank you page.

I have already create goal for step 2 and 3 but figures are not correct. Can you please guide me how to create goals for paypal orders?
1) sandbox pop up
2) /CheckoutStep2paypal.aspx?.....
3) /ExpressPaypalProcessing.aspx?.............

Thanks!

Re: How to track paypal customers who are facing problem at paypal step?

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Hi All,

Can anyone reply me please?

Re: How to track paypal customers who are facing problem at paypal step?

Top Contributor Alumni
# 5
Top Contributor Alumni
What is URL before user is redirected to paypal?
Regards, Nik
LinkedIn  |   @nikhilparachure | My Blog

Re: How to track paypal customers who are facing problem at paypal step?

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
Hi Nik,

It redirect to checkout step 3 again but not for all customers. Can you please just share with me goal steps for tracking paypal all steps?

Re: How to track paypal customers who are facing problem at paypal step?

Follower ✭ ✭ ☆
# 7
Follower ✭ ✭ ☆

@all d

 

Seems like GA events can help you achieve something closer to what you are looking forward to,

 

Click & other events will give you insights on how users are interacting and what you are missing out on your site,

 

Also you can setup Goals based on events,

 

Below article can help you track Paypal pages:
http://www.lovesdata.com/blog/2014/paypal-google-analytics

 

Let me know if that helps