Goal conversion not accurate...[ Edited ]
October 2016 - last edited October 2016
I setup goals to track sales, first customer bought, but it's saying 2 goal conversions. It's referring to the same person because I checked 'country' and I'm sure both 2 goal conversions are actually the same sale.
So I don't understand why.
Site has 2 major pages only. Homepage and thankyou page after they buy. Goal is setup as a 'Destination' when they land on thankyou page it's 1 goal. Could it be customer copy & pasted thankyou page in browser, will that count as a goal?
Site pages are in simple plain .html files.
Goal conversion not accurate...
Goals can be completed once per a session. Please check how sessions are counted in Google Analytics:
So if the user left the thankyou page open and refreshed it after 30 mins of inactivity a goal completion will be recorded again.
Hope this explains how can the same person trigger the same goal twice.
Arnold Majlath, Google Analytics Top Contributor
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