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Learn how to set up goals and Ecommerce tracking, verify accuracy of attribution traffic sources, and discuss funnel visualization, Multi-Channel Funnels, the Goal Flow Report, and Enhanced Ecommerce
 
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Goal Tracking isn't working

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,

 

I set up a newsletter sign up goal a few months ago but analytics has not tracked it even though I've had around 40 sign ups in the last few months. I followed the advice in this article but it did not help:

 

https://support.google.com/analytics/answer/1033158?hl=en

 

I have recorded a quick screencast of the problem to make it easier to understand:

 

https://drive.google.com/file/d/0Bwi8XsZZg622OEtiXzNjSlNTTWc/view

 

How do I get my goal tracking to start working?

 

Thanks,

Matthew

1 Expert replyverified_user
1 ACCEPTED SOLUTION

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Marked as Best Answer.
Solution
Accepted by topic author Matthew B
January 2016

Re: Goal Tracking isn't working

Top Contributor
# 2
Top Contributor
Hi, Matthew B,

Right away at the beginning of the video, I believe I see an issue with your goal conversion. Your "Equals to" value contains your protocol name and hostname, when it should only include the pathname (ie. "/thank-you").

Try changing it to just "/thank-you" and see if that helps.
Nicky Yuen, Google Analytics Top Contributor
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View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author Matthew B
January 2016

Re: Goal Tracking isn't working

Top Contributor
# 2
Top Contributor
Hi, Matthew B,

Right away at the beginning of the video, I believe I see an issue with your goal conversion. Your "Equals to" value contains your protocol name and hostname, when it should only include the pathname (ie. "/thank-you").

Try changing it to just "/thank-you" and see if that helps.
Nicky Yuen, Google Analytics Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.
Find me on: Google+ | LinkedIn

Re: Goal Tracking isn't working

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Thanks Nicky Smiley Happy

I changed it to regular expression and put /thank-you and when I clicked verify it said I would have a 2% conversion this week so I think it is working now. It has to be on regular expression though because exact match returns a 0% conversion (even though I've had sign ups this week). If it is ok to leave it as regular expression then that is great, if it will cause me problems could you just let me know so I can do something about it?

Thanks,
Mat

Re: Goal Tracking isn't working

Top Contributor
# 4
Top Contributor
Hi Matt,

You can either have a RegEx, in case I would change it to "\/thank\-you" ( without the quotes), so that you using proper RegEx syntax, or I would just leave it as equals to "/thank-you".

Either should work.
Nicky Yuen, Google Analytics Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.
Find me on: Google+ | LinkedIn

Re: Goal Tracking isn't working

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Thanks Nicky I've changed the syntax. Seems to be working fine still.

Cheers,
Mat

Re: Goal Tracking isn't working

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
Hi Nicky Y,

I'm having a similar issue. I've added my goal and used RegEx.

My end conversion point is /purchase/receipt for the site cooleffect.org (When I verify this I get 2.5% conversion - so it does work).

I'm hoping to map the pathway using a funnel , so I can see where people drop off. I've set up my funnel using the following steps:
Homepage : /
Coollection overview: /coollection/coollection
Shopping cart: /purchase/shoppingCart
Buy page: /purchase/buy
Confirmation page: /purchase/reciept

Any suggestions would be appreciated! Thanks

Re: Goal Tracking isn't working

Top Contributor
# 7
Top Contributor
Hi Dave M,

Would you be able to post a screenshot of your goal config?

Thanks!
Nicky Yuen, Google Analytics Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.
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Re: Goal Tracking isn't working

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

Hi Nicky,

 

Please see below. The Goal is only converting for 1.5%. My question is: will I be able to see all users entering the funnel (in the funnel visualization) regardless of whether they convert? That is my intention of this goal.

 

If you can confirm the regex is correct that would be great also. Any tips appreciated.

 

Thanks!

 

 

Screen Shot 2016-08-03 at 9.42.02 AM.png

Re: Goal Tracking isn't working

Top Contributor
# 9
Top Contributor
Hi, Dave M,

You have the Confirmation step down twice, once as step 5, and again as the destination. If it doesn't in fact show up twice, then I would remove step 5. Try that to see if it works.

The regex looks fine. I'm guessing that because of the $, you can't have anything after.

You should be able to see all users that enter the funnel (in the Funnel Viz reports), regardless of whether they convert or not.
Nicky Yuen, Google Analytics Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.
Find me on: Google+ | LinkedIn

Goal Tracking isn't working

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭

hi Nicky

 

i was searching for the same problem, used your first answer to Mr.Matthew but it didn't work 
i have a subscribe form in my home page 
https://www.jocom.my/
when you click on the subscribe button you should go to 
https://www.jocom.my/subscribe.php
this page will work in the backend and will not show anything to the user
in that page the email will be saved in the DB

variables are moved as POST so there is not (pagename.php?var=xyz) 
i added the google analytics tracking code to that page and tried to verefy the goal with no luck !
check below screenshots 

 

https://drive.google.com/open?id=0B865RIJjWcGLTmN2Q0M4c0dfVUk

 

https://drive.google.com/open?id=0B865RIJjWcGLRnF3VXlRQVExLUE

 

https://drive.google.com/open?id=0B865RIJjWcGLTTVjM3VNenBmbHc

 

thank you for the help in advanced