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Learn how to set up goals and Ecommerce tracking, verify accuracy of attribution traffic sources, and discuss funnel visualization, Multi-Channel Funnels, the Goal Flow Report, and Enhanced Ecommerce
 
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Funnel visualization not showing statistics of each step

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello,

We have a magento site and we setup universal analytics in it.

We want to track checkout process of our site with google funnel visualization tool.

For that we setup goal in google analytics account in following way.

Selection_001.png

We also put following code in our theme's onepage.phtml file.

Checkout.prototype.gotoSection = function (section, reloadProgressBlock) {
	if (reloadProgressBlock) {
		this.reloadProgressBlock(this.currentStep);
	}
	// Checkout abandonment rate - by Inchoo
	try {
		ga('send', 'pageview', '/checkout/onepage/' + section + '/');
	} catch (err) {
	}
	this.currentStep = section;
	var sectionElement = $('opc-' + section);
	sectionElement.addClassName('allow');
	this.accordion.openSection('opc-' + section);
	if (!reloadProgressBlock) {
		this.resetPreviousSteps();
	}
};

But in funnel visualization report it shows 100% conversion rate and not showing statistics of each step. See below screenshot for reference.


Selection_005.png

Even in “Net” section of browser we are able to see google analytics call.

Selection_006.png

Then what can be the reason of above problem?

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author indies s
March 2016

Re: Funnel visualization not showing statistics of each step

Top Contributor
# 4
Top Contributor
That's really strange ... Any setting only very recently changed in your goal definition? Any whitespaces at start or end of funnel URLs?

Additionally, you should use ^ for start, and $ for end in your funnel URLs, for example ^/checkout/onepage/$ to make them unique.

Christoph

View solution in original post

Re: Funnel visualization not showing statistics of each step

Top Contributor
# 2
Top Contributor
Hi indies,

First thing to look: do you see all shopping-cart steps in your regular page report in the way you see /checkout/onepage/success there?

Christoph

Re: Funnel visualization not showing statistics of each step

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hello Christoph,
Thanks for the reply.
Yes, we see all shopping cart steps in our regular page report.
Please see the following screenshot.

Selection_007.png

Marked as Best Answer.
Solution
Accepted by topic author indies s
March 2016

Re: Funnel visualization not showing statistics of each step

Top Contributor
# 4
Top Contributor
That's really strange ... Any setting only very recently changed in your goal definition? Any whitespaces at start or end of funnel URLs?

Additionally, you should use ^ for start, and $ for end in your funnel URLs, for example ^/checkout/onepage/$ to make them unique.

Christoph

Re: Funnel visualization not showing statistics of each step

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

From starting we do have the same settings.

According to your suggestion we are changing our funnel steps URLs as follow.

Selection_008.png

So we will get the result from google tomorrow.

Is there any way to get the instant result?

Re: Funnel visualization not showing statistics of each step

Top Contributor
# 6
Top Contributor
Change destination definition to ^/checkout/onepage/success/$ for consistency, too. No way to get instant results before first goal completion.

Re: Funnel visualization not showing statistics of each step

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
We have also changed the destination definition to ^/checkout/onepage/success/$
Tomorrow we will let you know the result.

Re: Funnel visualization not showing statistics of each step

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭
Hello Christoph,
The result is fail.
Yesterday we placed two orders after doing above changes.
But no statistics of those orders available.

Re: Funnel visualization not showing statistics of each step

Top Contributor
# 9
Top Contributor
Hi indies,

Oh sorry that I haven't seen that so far - the solution is quite simple: you've just confused left-hand with right-hand side, 'Name' is the descriptions and 'Screen/Page' has to be the regular expressions ... :-)

Christoph

Re: Funnel visualization not showing statistics of each step

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭
Hello Christoph,
Yes, you are right.
We have confused and done silly mistake.
Now we have changed goal steps accordingly and will let you know the result tomorrow.
Thanks.