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Funnel visualization first step not recording correctly

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Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I'm building a simple conversion funnel in google analytics, but I'm having issues with the first step not recording any traffic. Here is the funnel I'm trying to build. 

Step 1: Consumer visits home page. The purpose of this step is just to understand what percentage of visitors add something to the cart.  URL: /en-us/

Step 2: Visits cart page - URL: /checkout/cart/

Step 3: visits address and payment page - URL: /checkout/index/

Step 4: visits review order page - URL /checkout/review

Step 5: Visits order confirmation page. /checkout/confirmation


Step 1 doesn't record any data for some reason, but all other steps are working correctly.  What am I doing wrong? 






1 Expert replyverified_user

Re: Funnel visualization first step not recording correctly

Rising Star
# 2
Rising Star
Hey Chris,

Step 5 should be the goal URL, that said, since there are a few different operators available in goal set up, It's hard to say why without seeing your settings. Want to post a screenshot?


Theo Bennett
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