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Learn how to set up goals and Ecommerce tracking, verify accuracy of attribution traffic sources, and discuss funnel visualization, Multi-Channel Funnels, the Goal Flow Report, and Enhanced Ecommerce
 
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Funnel Visualisation showing 100% on most steps

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# 1
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I have set up a seemingly basic funnel visualisation with 5 steps that is showing 100% conversion rate for steps 2 to 5.

 

I am trying to visualise a quotation process that has a different URL for each step. Here is the funnel setup I have setup on a goal: http://i.imgur.com/IjMqHoy.png

 

 

Then the final completion step is at /app/quotation/confirmation/.

 

But this is what I'm getting from the funnel: http://i.imgur.com/kC3rEIQ.png

 

I have each step set up separately as individual goals too, and none of these figures match the goals. There is drop off through each step as

Re: Funnel Visualisation showing 100% on most steps

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# 2
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Hi Olly, 100% conversion rate in Funnel Visualization report is most likely caused by regular expressions that match all following URLs with that in the first step. Note that your step 2-4 URLs all match step 1 (in the sub directory /app/). I'm 99.9% sure that's the reason.

There are many ways to solve this. I recommend either changing step 1 URL to /app/quotation/quote/ (/app/quote/ also works) or using negative characters in step 1 URL regex.

Re: Funnel Visualisation showing 100% on most steps

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# 3
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Hi Marko,

Thanks very much for the reply. The URL you suggested (/app/quotation/quote/) doesn't actually exist, is that intentional? It does sound like you've found the problem, I'm just a bit confused as to exactly what to change to resolve it. For example, what did you mean by "using negative characters in step 1 URL regex."

Re: Funnel Visualisation showing 100% on most steps

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# 4
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Yes, the URL I suggested doesn't exist for now and you need to change your step 1 URL to it. Don't forget to update your goal settings after the change.

The second way of using negative words in regex is a bit technical. If you want to know more, see http://www.regextester.com/15. But if you're not a tech person, I recommend just forget about this option and go with the first choice of changing URL.

Re: Funnel Visualisation showing 100% on most steps

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# 5
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Hi Marko,
Unfortunately the changes are now showing 0% on all steps:
http://i.imgur.com/oKv3SM4.png
and the funnel for so far on today's date:
http://imgur.com/IqCOneg

Strangely if I now look at historic data the funnel isn't showing 100%, it's showing data that seems to be correct (i.e. with dropoff through out the funnel). Was I just too impatient or has your suggestion had some kind of resolution?

Re: Funnel Visualisation showing 100% on most steps

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# 6
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What's the date range you select for the funnel visualization report that showing 0%?
If you just made the change and the report date range is today, I wouldn't worry about it. Wait for one day after making the change. If the problem still exists tomorrow, post a link for where your funnel starts so I can take a deeper look for you.

Re: Funnel Visualisation showing 100% on most steps

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# 7
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Hi Marko,

 

It's showing 0% for today and yesterday however the changes were made 2 days ago unfortunately.

 

Here's the link to the area in question

 

Thanks for your help

Re: Funnel Visualisation showing 100% on most steps

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# 8
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Hi Olly,

There were two things you must change:
1. Website: Change the specific Page URL from /app/ to /app/quotation/quote/
2. GA: Change the specific goal setting - Step 1 URL from /app/ to /app/quotation/quote/

You did #2 but missed #1. Usually you can change page URL in your admin console if you use a CMS like WordPress. Please contact your technical support if you don't know how to do #1.

Let me know if it gets to normal after you fix #1.
Thanks!

Marko

Funnel Visualisation showing 100% on most steps

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# 9
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Hi Guys! I'm facing exactly the same problem! Just want to know if you fixed it with that solution

 

Thanks!

Funnel Visualisation showing 100% on most steps

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# 10
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Marko! 

 

Could you please let me know how would you do it with RegExp? I mean I don't want you to create the RegExp just to let me know what would you exclude/include