3K members online now
Learn how to set up goals and Ecommerce tracking, verify accuracy of attribution traffic sources, and discuss funnel visualization, Multi-Channel Funnels, the Goal Flow Report, and Enhanced Ecommerce
 
Guide Me
star_border
Reply

Event not recording.

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I have several events set up in tag manager.  All of them are working, but one. However all of them work when I test them in preview mode on tag manager. Yes, they are all published and I have double checked my analytics tracking id.

 

What would make it fire the event in preview mode, but not record anything in analytics?

 

And yes I know people have clicked it.

 

Thank you for any help!

1 Expert replyverified_user

Event not recording.

Rising Star
# 2
Rising Star

Hi Mariah,

 

I have not had an issue where something works in preview (in the same environment) and not after publishing.   Can you share here the solution?

 

It's possible you had some sort of JS conflict that prevented the listener from working or some other condition while in preview that precluded it from firing (possibilities are infinite).

 

Best,

 

Theo Bennett

Analytics Evangelist at MoreVisibility | Contact Me
Connect on LinkedIn